Monetization Strategy Manager
ServiceNow
- Santa Clara, CA
- Permanent
- Full-time
- Work with pricing and product leaders to develop and implement effective monetization strategies for ServiceNow’s Customer Service and Industry Workflows
- Define, track and measure pricing KPIs (both quantitative and qualitative) to drive actionable decision insights on product packaging and pricing performance
- Translate pricing strategy into executable plans, partnering cross-functionally with Product Management, Deal Desk, Sales Ops, and Sales Enablement teams
- Support Business Unit in getting alignment on Pricing and Packaging changes and passing Pricing Committee approval reviews
- Assist in diverse activities to support monetization such as market sizing exercises, market/competitor research, enablement, and root cause analyses to support and identify opportunities for product growth and inform field and BU views
- Assist in identifying new business and growth opportunities to create incremental growth, including new pricing models and go to market approaches
- 3+ years of experience in enterprise technology industry with a proven track record collaborating across pricing, product, sales, finance, marketing, and operations with specific experience in packaging and pricing for software businesses
- Strong knowledge of pricing frameworks with experience developing monetization strategies
- Proficient in competitive price research and synthesizing large data sets with Excel and other BI tools (Tableau preferred)
- Skilled at applying independent and critical thinking to achieve impactful results with moderate to little supervision
- An effective communicator and highly effective in securing buy-in on monetization strategies from executives and leaders across the business
- Bachelor or Master degree in business, statistics, economics, or other quantitative disciplines (MBA is a plus)