Supervisor, Dispatch Security Alarm Monitor - 2nd Shift
- Enon, OH
- Permanent
- Full-time
- Supervises, hires, trains, evaluates and motivates the Alarm Monitoring and the Asset Protection Hotline team for 7-Eleven and Legacy Speedway; directs the daily work of the department
- Trains employees on department policies and procedures. Evaluates employees based on various performance metrics and determines if additional training is necessary. Conducts training as needed
- Creates materials necessary to update procedures and training; generates reports related to testing, alarm activities
- Oversees fire monitoring where required for Speedway locations; maintains vendor relationships; works with AHJs to remedy violations and requirements
- Manages relationships with third party burglary/intrusion monitoring vendors
- Manages and oversees projects of department operations related initiatives
- Works together with store, field and department personnel to ensure proper policies and procedures are followed. Communicates all procedural changes to employees
- Responds quickly to report any problems to and from the Divisions, police, fire and environmental departments when necessary
- Monitors hardware and software performance, problems and maintenance. Makes recommendations for changes to hardware and software as necessary
- Ensures staff coverage 24 hours per day, seven days per week
- Develops department budget, establishes direction and sets priorities for spending based upon Company guidelines and strategy. Manages spending accordingly
- Assists Asset Protection and HR in confidential personnel investigations
- Manages emergency responses, including, but not limited to, medical, fire, severe weather, and security, that are made to the internal emergency response number
- Conducts performance appraisals and recommends salary consideration for personnel
- Provides expertise at field meetings by attending and presenting information as needed
- Orders equipment and manages vendor relationships (Bosch, CBE, etc.)
- Completes other duties, including special projects, as assigned by Management
- Demonstrated expertise with Word, Excel, and other MS Office suite applications
- Excellent communication skills and the ability to research and resolve issues
- Good understanding of intra-department functions and operations
- Ability to maintain confidentiality with findings, employee data and Company information
- Ability to perform repeated bending, standing and reaching
- Ability to occasionally lift up to 40 pounds