Shop Foreman

• Ensures units are triaged within 2 hours and repair plans are communicated to customers by

• Ensure case documentation within the Paccar Service Management tool is maintained
• Ensure case flow is maintained from shop to parts and front office by techs
• Oversee job completion to include core and parts returns and warranty parts
• Monitor each technician's work habits and ensure we are enabling them to be efficient
• Conducts meetings with technicians as needed to discuss operations and/or problems that arise
• Establishes and maintains good working relationships with customers to encourage repeat and

• Services as a liaison with factory representatives
• Greets all customers promptly and assists the staff in giving firm estimates on costs and

• Handles all customer complaints courteously and promptly as directed by manager
• Handles after hour service calls as needed for your team
• Maintains the highest possible standards of workmanship
• Assist service management in hiring, training, motivating all techs in our shop.
• Assists Service Manager with training plans for techs required by manufactures/suppliers
• Develops systems to check for quality of workmanship and jobs performed. Leads quality

• Strives for teamwork and harmony with other departments
• Maintains a repair order system that follows the "three C's"; complaint, cause and correction
• Maintains accurate records and ensures warranty parts retention and downloads
• Works with parts department to ensure proper parts orders and delivery to shop meets

• Communicates effectively with all customers in a manner that reflects positively on oneself,

• Other duties as assigned

• At least five (5) years working in KWLA or equivalent shop as a tech
• CDL preferred
• Must display excellent leadership and communication skills
• Must have a positive, can-do attitude
• Must have strong work ethic and commitment to extra hours when needed

Kenworth Louisiana