Service Operations Project Administrator
- Orlando, FL
- Permanent
- Full-time
- Create new Projects and complete initial administrative tasks relating to that project using Salesforce.
- Prepare installation revisit quotations for customers where necessary, using Salesforce CPQ.
- Generate software unlock codes for the Sales, Account Management, and Project Teams as needed where new or additional software licenses have been purchased.
- Scheduling the Traka Field technicians' team for all services, including keeping the dispatch console/calendar up to date.
- Schedule 3rd party partner(s) for services.
- Assist with coordinating material delivery in conjunction with service activities.
- Monitor installation work orders in Salesforce CRM for accuracy and detailed information.
- Communicate effectively with customers on work order schedules and status.
- Keep accurate customer, contact, product, work order and contract data in Salesforce CRM in accordance with company ISO9001 quality management system procedures.
- Prepare basic reports for management in Salesforce CRM and Excel as required.
- Attend work in progress meetings as requested.
- Manage and communicate documentation such as site survey, health & safety, and risk assessment forms, etc with 3rd party service partners.
- Ensure all safety requirements and procedures are followed.
- Convey a sense of professionalism, fairness, and concern for customers, colleagues and management.
- Manage and schedule training projects and or E-learning Litmoseu.
- Keep track of gaming license documentation.
- Data entry for all project expenses.
- High School diploma or equivalent.
- 1 to 3 years related project administration/coordination, in a similar industry or field.
- Proficient in Microsoft Office suite including Word, Excel, PowerPoint.
- Experience with customer and project data entry and management in Salesforce or a similar CRM or ERP package.
- Ability to multi-task and prioritize among assignments with a strong adherence to deadlines.
- Exceptional verbal and written communication skills, both with internal and external customers.
- Must be organized, extremely detail oriented and self-motivated.
- Additional duties may be assigned by Senior Manager of Project delivery and Support as appropriate and to meet the customer's needs.
- Demonstrates proficiency and professionalism when collaborating within a team-oriented environment.
- Salesforce/ServiceMax or similar CRM package knowledge.
- Experience operating as an administrator or coordinator within a field services operation.
- Experience in the scheduling of field/service technicians daily or equivalent.
- Experienced in weekly team calendar management and upkeep.
- Proficient in preparing and documenting customer quotes.
- 15 days PTO in addition to federal holidays
- Health insurance
- Dental insurance
- Vision insurance
- 401k option
- Laptop
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 63,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces - physical and virtual - safer, more secure, and easier to access.As an employer, we value results - not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions - supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.As we welcome new people on board, it's important to us to have diverse, inclusive teams, and we value different perspectives and experiences.Orlando, FL, US, 32804Customer Service & Contact Center OperationsNo Travel RequiredAssociate30-Sep-2025