(seasonal) US Open Parking Lot Supervisor
US Open
- Queens, NY
- $19.00 per hour
- Temporary
- Full-time
- Greet and guide all guests in a welcoming and friendly manner
- Respond to guest concerns respectfully and calmly
- Report unattended bags and packages, medical situations, incidents or emergencies(immediately to command center)
- Maintain a positive, outgoing demeanor adhering to the core expectations of our guest services team at all times
- Manage and resolve conflicts by following the USTA policies and procedures
- Ensure staff take their appropriate breaks without affecting coverage
- Supervise staff to ensure staff follow policies and procedures
- Resolve guest issues and complaints by providing the ultimate guest experience
- Ensure guests are exiting the parking lot safely
- Give directions to guests
- Resolve parking lot disputes that occur between guests
- Assist the Area Director as required/assigned
- Ensure deployment of crew is well thought out according to position, experience, security knowledge, work ethic, and attitude
- Walk posts with Area Director to ensure accuracy of coverage
- Attend and participate in daily briefing with the Area Director
- Provide on-the-job training, coaching, and development to assigned Guest Services staff
- Recognize and promote the Employee Recognition Program
- Communicate deployment numbers throughout the tournament with the Area Director (all numbers exceeding initial deployment call must be approved by the Area Director )
- Monitor two-way radio traffic
- Report unethical conduct of Guest Services employees immediately (example: solicitations of tips/bribes, allowing unauthorized access onto grounds without a ticket, unauthorized upgrade of seats and misuse of pass down passes)
- Responsible for assisting and participating in area emergency, evacuation plan, and evacuation drills
- Possess a high level of area knowledge and the operations associated within the area assigned
- Distinguish appropriate credential access and authorized holders
- Previous guest or customer service related experience
- Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
- Available to work for the full duration of the US Open tournament
- Must be able to work 12+ hour shifts and be available days, nights and weekends
- Willing to work outdoors in various weather conditions and able to stand for extended periods
- Personable and proactive team player with excellent communication skills
- Remain calm and focused in a fast-paced environment as well as during stressful situations
- Previous supervisor experience
- Bilingual (preferred)