Specialist - Veteran Education Benefit

• Serve as the initial customer service contact for the Veterans Resource Center. Assess student needs and provide direct assistance to students in understanding the appropriate forms, processes and procedures required. Identify and communicate the next steps that students should anticipate in the veterans funding process.
• Review the student’s eligibility for veteran education benefits by requesting and analyzing the Certificate of Eligibility. Obtain the Federal Veterans Affairs discharge papers from the veteran to review military history. Work closely with various Federal, State, and local agencies to assist in obtaining proper documentation and information regarding veteran’s eligibility.
• Certify the enrollment and changes in enrollment of eligible students to the Federal Department of Veterans Affairs. Complete a degree audit within the student information system. Confirm that the student has applied or been admitted to an approved program and chosen classes are required for their program. Utilize the VA’s web-based system to certify enrollment activity. Run reports of withdrawal activity and update the VA’s system as appropriate.
• Serve as a point of contact for tuition assistance programs through the Department of Defense (DoD). Ensure compliance with and maintenance of all applicable DoD Memorandum of Understandings (MOUs).
• Process various tuition assistance requests and invoice through related web-based VA/active military systems, such as MyCAA, Army Ignited, Tungsten, and Enrollment Manager. Access various systems to investigate and troubleshoot inquiries from students, the VA or other agencies.
• Proactively remain current with and conduct all activities in accordance with all rules and regulations contained in the VA School Certifying Official Handbook, as well as any other guidance issued from official regulatory bodies. Maintain familiarity with ongoing and complex changes to Federal and State Veteran benefits.
• Update and maintain the student information system to ensure that students are properly identified to reflect Federal and State eligibility and benefits. Work closely with Student Finance staff to ensure proper application of payments received and assist in troubleshooting with the Federal Veterans Affairs office regarding any issues.
• Assist with reconciling the client reporting information submitted to State of Wisconsin regarding WI GI Bill tuition remission and supplemental payments. Track credits and duration to ensure that students don’t exceed their benefit limit.
• Make referrals to academic divisions, counselors, instructional staff, and other FVTC staff members when needed.
• Create and distribute clear and concise communications and training to staff, students and external customers via appropriate methods. Compose, research, and update materials to provide access to information for customers, staff and the general public via our website and various publications
• Recruit, onboard, train, oversee scheduling, manage time records, and offboard VA work-study student personnel.
• Coordinate, support, and collaborate with student clubs and other areas of the college supported events. Exercise special awareness to college supported observed causes.
• Gather, coordinate, maintain, and monitor the college’s processes to provide and create reports for internal and external use in reporting to the State and Federal government and auditors as needed.

• Associate Degree in Accounting, Administrative Assistant, or related field, AND
• Extensive knowledge of FERPA, College policy, State, and Federal regulations, AND
• Recent, related work experience to include the following:

• Office and customer service experience, particularly handing difficult or sensitive situations, AND
• Performing analysis of complex spreadsheets, reports and situations.

• Intermediate Skills in Microsoft Word and Excel

• Work will be completed in a hybrid environment, both in person and virtually.

• Sitting: This role requires extended periods of sitting while performing tasks and utilizing computer systems.
• Mobility: While much of the work is desk-based, occasional mobility may be necessary for attending meetings, office tours, or events within the workplace.
• Fine Motor Skills: This role may need precise hand movements or manual dexterity for activities such as writing on a whiteboard, demonstrating experiments, or using instructional technology like computers.
• Repetitive Motions: Capacity to perform repetitive motions, such as typing, without discomfort or injury.
• Communication: Clear verbal and written communication skills are essential for interacting with employees, candidates, and stakeholders, both in-person and through electronic means.

Fox Valley Technical College