Practice Administrator - Lawton, OK
Integrative Emergency Services
- Lawton, OK
- Permanent
- Full-time
- Establish and maintain strong relations with Medical Directors, Administration, Managers, and Clinicians, nursing, hospital, PA and other IES personnel.
- Ensure timely completion and maintenance of fair and adequate Clinician schedules including, but not limited to, importing into databases, and releasing to clinicians. Ensure all shifts are covered and resolve call outs in a timely manner.
- Provide administrative support to the department to include the Medical Directors, clinicians, and support staff. Facilitate connections with appropriate personnel for further assistance when required. Assist leadership team with support on operational needs. Communicate day-to-day operational issues with clinical leaders timely.
- Schedule and coordinate meetings, agendas, minutes, and calendars. Answer and screen Clinician calls. Participate in and organize education, social, and quality events as requested.
- Maintain proper documentation including, but not limited to, assisting with writing Standard Operation Procedures (SOPs) and implementing and maintaining appropriate employee records at the site level.
- Maintain clinical and/or operations dashboards as requested. Run and/or create reports as assigned which could include tracking and trending data. Monitor and report metrics as assigned.
- Assist with development and execution of operational strategies and planning activities. Provide input and adhere to all processes.
- Partners with IES departments including, but not limited to, Payroll, HR, Credentialing & Enrollment, and Recruiting on processes and/or requests. Provide process inputs to other departments timely.
- Ensure new hires are oriented, trained, and new hire checklist is completed. Coordinate training/educational courses to include shadow/orientation shifts.
- Effective oral, written, and interpersonal communication skills
- Strong organizational skills
- Customer service orientation
- Demonstrated skills in the successful completion of multiple, simultaneous, and rapidly emergent tasks
- Ability to establish and maintain positive working relationships with management, business units, vendors, suppliers, and customers
- Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
- Proficiency with MS Office applications
- Detail oriented
- Ability to use discretion appropriately and maintain confidentiality
- Ability to read, write and speak English proficiently
- High school diploma or GED
- Minimum 2 years’ medical office management or related experience
- Bachelor’s degree
- 6 months’ scheduling experience
- Expertise with Microsoft Office Suite and other desktop systems
- Specific vision requirements include the ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
- While performing the duties of this job, the employee is regularly required to talk and hear
- Frequently required to stand, walk, sit, use hands to feel, and reach with hands and arms. Includes ability to walk through hospital-based departments across broad campus settings, including Emergency Department environments
- Possess the ability to fulfill any office activities normally expected in an office setting, to include, but not limited to: remaining seated for periods of time to perform computer-based work, participating in filing activity, lifting and carrying office supplies (paper reams, mail, etc.)
- Occasionally lift and/or move up to 20-25 pounds
- Fine hand manipulation (keyboarding)
- Hospital office environment
- Southwestern Medical Center - 5602 SW Lee Blvd, Lawton, OK 73505
- The noise level in the work environment is usually low
- Travel to other hospitals and occasional offsite educational events and/or training may be required as dictated by business needs.