Administrative Assistant

BEYOND IT SUPPORT LLC

  • Bradenton, FL
  • $40,000-50,000 per year
  • Permanent
  • Full-time
  • 25 days ago
Benefits:
  • 401(k)
  • 401(k) matching
  • Company car
  • Dental insurance
  • Health insurance
Job DescriptionBasic Functions:
  • Hardware and software Troubleshooting
  • Hardware and Software Deployment
  • PC Imaging
  • Travel to local client offices
  • Solve common issues such as password resets, information requests, software installs, hardware installs/troubleshooting, creating shared mailboxes/calendars, assigning mailbox permissions, etc.
  • Handle vendor support calls for warranty repairs
  • Prep, deliver and setup new computers.
  • Physical Computer Repair, laptops, desktops and peripherals.
  • Responsible for Inventory
  • IT Procurement
Additional Duties and Responsibilities:
  • Improve customer service, perception, and satisfaction.
  • Fast turnaround of Customer Requests.
  • Must have personality and the ability to connect with people. Interpersonal skills are just as important as technical skills. Our business is based on long-term relationships and the candidate must continue to build those relationships.
  • Ability to multi-task
  • Ability to work in a team and communicate effectively.
  • Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.
  • Ticketing system experience
  • A+ certification Required
Knowledge, Skills, and/or Abilities Required:To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • General understanding of operating systems, business applications, printing systems
  • Interpersonal skills: such as telephony skills, communication skills, active listening, and customer-care.
  • Diagnosis skills of technical issues.
  • Ability to multi-task and adapt to changes quickly.
  • Technical awareness: ability to match resources to technical issues appropriately.
  • Service awareness of all organization’s key services for which support is being provided.
  • Understanding of support tools, techniques, and how technology is used to provide services.
  • Typing skills to ensure quick and accurate entry of service request details.
  • Self-motivated with the ability to work in a fast-moving environment.
  • Understanding of clear and accurate documentation
  • Clean and Organized Documentation
  • Travel to client’s locations as needed (Must have reliable transportation)
Job Type: Full-time

BEYOND IT SUPPORT LLC