Assistant General Manager
Restore Hyper Wellness
- Fairborn, OH
- Permanent
- Full-time
- Bonus based on performance
- Competitive salary
- Employee discounts
- Flexible schedule
- Opportunity for advancement
- Training & development
- Wellness resources
- A competitive salary plus bonuses
- Flexible Schedules
- Casual Dress-code
- Fun, wellness-focused work environment
- Assist in cultivating a team environment that provides exceptional customer service while working with the General Manager to ensure all staff members perform at a high level.
- Lead and influence staff through motivation and leveraging individual strengths to ensure customer satisfaction and maximum productivity.
- Assist in the management of disciplinary actions involving all Restore employees.
- Provide in-the-moment feedback and coaching to your team when necessary.
- Oversee the onboarding and training of all new non-medical employees.
- Work with the General Manager to adapt your team to new system procedures, education, and performance expectations.
- Ensure all opening and closing procedures are followed, stepping in to complete as needed.
- Maintain a safe, clean and secure environment for all guests and employees.
- Continuously improve operational execution through attention to detail and adherence to Restore operating standards and philosophies.
- Act as the point of reference for general issues/concerns that may arise while the General Manager is not present.
- Serve as an expert on Restore products and services.
- Operate as an example, coach, and guide for the team's technical skills, sales strategy, and orientation toward hospitality and education.
- Work collaboratively with the General Manager, Lead Nurse, and Regional Manager to improve the store's overall effectiveness and efficiency.
- Lead on the floor and embody Restore's core values.
- Proactively identify and address difficult situations, manage conflict confidently and escalate issues appropriately.
- Make timely and effective decisions regarding customer service issues.
- Work a minimum of one weekend day per week.
- Support the General Manager to ensure all company-wide initiatives are executed in your store.
- Perform additional duties and responsibilities as assigned by and in the absence of the General Manager.
- Check-in with Restore members regularly to ensure they're achieving their health and wellness goals.
- Deliver individual sales goals and motivate your team to reach their targets.
- Work collaboratively with the General Manager to manage and exceed all sales goals for the entire team.
- Manage declined auto-pays and follow up on expiring credit cards.
- Follow up on missed appointments.
- Process freezes/terminations in a timely manner and send email communication to members.
- Assist the General Manager with store marketing and community outreach.
- Responsible for meeting performance metrics (KPI's), revenue, ordering, inventory, payroll, cost controls, and facility maintenance as set by the General and Regional Manager.
- Assist the General Manager in planning and leading monthly team meetings.
- Plan and promote special events for the store each month using Restore tools for effective outreach and community involvement.
- Identify and execute opportunities for corporate partnerships and community impact in collaboration with the General Manager.
- Represent the brand by embodying Restore's core values and acting in alignment with the mission and vision of Restore Hyper Wellness and the Hyper Wellness® lifestyle.
- Create a fun and engaging store culture by ensuring every team member is involved, valued, and recognized for his/her contributions.
- You love the sales process and have a proven track record of B2B sales.
- You have at least one to three years of management experience.
- You're passionate about fitness, athletic achievement, and general health and wellness.
- Your verbal and written communication skills are on point.
- You're a numbers person and can deliver action plans based on key metrics.
- You embrace a supportive leadership role and are also a strong team player.
- You're driven to meet monthly, quarterly, and annual financial goals for yourself and your team.
- You get joy and fulfillment from helping people feel better and live healthier lifestyles.
- You place importance on ethics and integrity and exhibit this every day.