Scheduling Assistant II
Indotronix International Corporation
- Allentown, PA
- Permanent
- Full-time
Address customer questions/concerns as much as possible
Delegate to appropriate individual/group if unable to address
Log customer calls and report out weeklyCallouts:
- This role is hybrid (M/F from home ) at Lehigh Service CenterAssist schedulers with proactive customer contacts throughout job scheduling process
Provide clear guidance for customers on pre-job requirements (ex. Inspection due dates, physical work to be complete before work is executed, setting up new meter account, etc.)
Schedule customer appointments, issue reminders/confirmations
Maintain log of all communications to report out weekly
Close work orders at request of scheduler
Act as customer point of contact for select jobs
Schedule temporary interruptions
Monitor and update property damage claims (WATTS)
Other duties as assigned.
Provide other scheduler assistance as needed
Assist in creating work packets
Assist in processing bundled job cards
Remove job holds once verified
Create IVR appointments
Assist in WO close out
Schedule temp disconnects
Investigate property damage claims and schedule work if Client liability is determined
- This is NOT a driving role *