Career AreaHuman ResourcesJob DescriptionResponds as initial point of contact to customer inquiries in the Human Resources Support Center. Drives customer experience by improving efficiencies resulting in a tailored customer experience.Number of Positions Remaining1Vacancy NumberH-008612-2025Additional Qualifications/RequirementsONE YEAR EXPERIENCE IN HUMAN RESOURCES, PRIOR CALL CENTER EXPERIENCE PREFERRED.ORBACHELOR'S DEGREE.Employment CategoryRegular Full TimeJob Grade3Job Tier1Job QualificationsOne year experience in Human Resources, prior call center experience preferred.OrBachelor's degree.Degree (one of):
BACHELORS DEGREE - Preferred
Major/Minor (one of):
BUSINESS ADMINISTRATION - Preferred
HUMAN RESOURCE MANAGEMENT - Preferred
If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting.SupervisorNoFacility NameHQ HR SUPPORT CNTSalary Minimum$20.40Salary Maximum$34.12Major DutiesResponds to customer inquiries by phone or email with issues related to Human Resources (HR) including, but not limited to, benefits, payroll, personal data changes and Exchange applicants. Utilizes case management software to document cases for those issues that cannot be resolved on first contact. Researches inquires and coordinates with other support center units or functional groups outside the support center to ensure prompt and accurate responses. Maintains a working knowledge of company policies, procedures, government regulations, and commonly accepted business ethics. Assists with identification of trends and patterns in call volume and topic areas in order to provide recommendations in the areas of communication, issue resolution, online contact, and support. Performs other duties as assigned.Work ChallengesHIPAA, Health Insurance and Portability Accountability Act Required within three months Annual HR Code of Ethics/Confidentiality
