Retail Assistant Manager

• Leads, coaches and inspires associates, while fostering a culture that builds trust, brand loyalty and exceptional customer/client service delivery. Creates and manages a sales focused environment through the training and development of associates. Regularly exercises independent judgment when providing input on assessing store associates’ performance, certification(s), and competencies.
• Accountable for the assessment and development of all services and sales associates, ensuring that all associates have completed and maintain their certification, as applicable (print, tech, etc.)
• Deliver exceptional customer/client service by observing, listening, interacting and following up with customers to ensure satisfaction and issue resolution. Builds a culture which drive sales through motivating associates to be product experts and customer focused. Is a business services sales leader and a role model for superior customer service by demonstrating an understanding and high degree of proficiency using the Office Depot and Office Max sales principles. Proactively observes, coaches, and provides feedback to associates to enhance their proficiency in this area.
• Responsible for increasing sales and profitability through conversion, AOV (Average Order Value), and customer satisfaction improvement across all categories.
• Accountable for velocity services and executes on new services product launches, including services and product protection plans. Drives merchandising sales contests.
• In the absence of the General Manager, manages inventory/inventory levels, assets and expenses within the store by applying financial controls and routinely reviewing all operational processes including receiving, data entry, cash handling, and payroll control. Will also be responsible for managing merchandise flow-through and replenishment processes.
• Consistently maintains store appearance to company guidelines and keep in a neat, clean, well-stocked environment. Adhere to all standards related to signage labeling, planogram integrity, and merchandise presentation.
• Responsible for managing performance, talent assessment, development and recognition of associates. Manages the performance appraisal process by delivering timely and valuable developmental feedback and reviews to all associates. Supports an environment that embraces diversity and encourages creative, innovative thinking and risk taking. Provides direction, coaching, and real time counsel related to all associate performance issues. Manages conflict effectively. Drives the recruitment, retention and development of a diverse range of talented people by participating in the interviewing and selection process.
• Leads daily, weekly, and monthly store meetings to ensure the accurate communication of company initiatives, policies and procedures, as well as updates to the daily operations of the store. Ensures associate understanding of company benefits, directives, and other programs.
• Obtains and maintains Sales Leader certification and other position specific certifications as required. Completes all management training; including (but not limited to) Anti-Harassment, Code of Ethics, etc. Adheres to OSHA, Worker’s Compensation, wage and hour, I-9 compliance and other legal requirements.

• High School diploma or equivalent; Bachelor’s degree preferred
• Business, Marketing, Retail Management, or another related field preferred
• Minimum 2 years of experience in related field
• Minimum two years of experience in retail, including management and/or supervisory role in a sales-driven, customer-oriented company. Sales experience in a services industry a plus.
• Must possess the ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities
• Must possess ability to process information/merchandise through POS register system

• Medical Insurance/Prescription Drugs
• Dental Insurance
• Vision Insurance
• Flu shots

• Mental Health Benefits
• Support Programs
• Employee Assistance Program (EAP)

• Location Events & Activities
• Onboarding Plan & 'Buddy'
• Recognition & Rewards Programs
• Flexible Work Schedules
• Paid Holidays (as applicable by business unit)
• Paid Time Off (Full-Time Associates are eligible to receive up to 128 hours on a prorated basis in their first year of employment)

• 401(k) and Roth Savings Plans
• Savings Plan Employer Match
• Commuter Benefits
• FSA/HSA Pre-Tax Benefits
• HSA Employer Match
• Discount Center
• Employee & Dependent Life and Accidental Death & Dismemberment
• Short & Long-Term Disability

• Charitable Giving
• Volunteering & Mentorship
• Associate Resource Groups focused on Diversity and Inclusion

• Employee Assistance Programs

• Associate Resource Groups focused on Diversity and Inclusion

• Flu Shots

• Part-Time Associates are eligible to receive up to 24 hours of paid time off on a prorated basis after their first year of employment

• 401 (k) and Roth Savings Plans
• Savings Plan Employer Match
• Discount Center

Office Depot