Member Care Assistant

• Maintains consumer health by performing or training on activities of daily living to include, but not limited to: bathing, grooming, toileting, and transfer assistance.
• Communicate any arising issues to the Home Care Area Administrator and/or Supportive Home Care Supervisor to ensure prompt addressing.
• Ensures proper care of client by following procedures and treatments as described in the Plan of Care.
• Train and supervise the Electronic Visit Verification system while doing On-the-Job Training in the field.
• Ensure proper HIPPA practices are in place.
• Prepares and serves meals by following general nutritional guidelines, menus, individual dietary restrictions, needs, and preferences to ensure client health.
• Follows safety and regulatory procedures in all areas of food preparation, serving of meals, clean up, and other related activities.
• Provides personal care as directed by individual needs in a client-specific manner.
• Responds promptly and competently in emergency situations.
• Maintains a sanitary and clean work area to ensure a safe, healthy, and welcoming environment.
• Supervises the safety of clients and PCWs while allowing maximum independence and participation in daily living activities.
• Ensures the health, safety, and well-being of the client through assistance/training with household care/hygiene and homemaking duties including but not limited to dusting, vacuuming, disposal of garbage, and cleaning.
• Carries out client-specific duties as assigned and directed by the supervisor.
• Utilize and maintain the Scheduling Software Program leading to appropriate Client Care, accurate schedules, increased internal and external customer satisfaction, and efficient billing practices.
• Subject to on-call responsibilities for evenings, weekends, and holidays on an established rotation schedule.
• Act as an Ambassador for the Home Care program and Clarity Care as a whole. Excellent Client Service Skills are a necessity.
• Listen and respond to internal and external customers’ needs and concerns in a professional manner. Work with the Team to politely resolve such. Document these events as well.
• Clients are to receive services; Clients are not to be left unattended. You are heavily relied upon to ensure Clients receive services.
• Promotes and encourages the organization’s mission, vision, values, and philosophy.
• Adheres to the organization’s code of conduct, standards, policies, and procedures, and appropriately brings to management’s attention actual and potential violations.
• Acts with integrity and maintains a professional image within the organization and throughout the community.
• Acts as a team member within the department and organization to assist in accomplishing goals and objectives.
• Maintains good attendance on the job and attends continuing education, training, and meetings as scheduled.
• Cooperates with supervisors and all levels of management involved in evaluating, delegating, and improving performance.
• Exercises good judgment, decision-making, and regard for safety within all aspects of performing job duties.
• Communicates effectively, and efficiently and ensures all information is transmitted appropriately. Understands, gives, reads, and follows written, verbal, or demonstrated instruction.
• Appropriately requests and extends assistance, learns, prioritizes tasks, independently assesses situations, problem-solves, multi-tasks, and appropriately responds to challenges.
• Achieves expected outcomes to meet organizational goals.

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