Retail Customer Service Representative 2
- Anniston, AL
- Permanent
- Full-time
- This position will act as the initial contact with the customer, whether in the local business office or through telephone or online inquiries.
- The successful candidate must be able to handle cashier responsibilities, bill inquiries, applications for service, non-pay reconnects, payment arrangements, billing adjustments, and promote products and services.
- The successful candidate should be knowledgeable of collection procedures.
- They must have the ability to engage with the public in a tactful and courteous manner.?
- Applicant should be customer service oriented and must have a positive attitude, good communication skills, and possess strong initiative.
- Receiving and greeting customers in the local office and/or over the phone or online
- Processing payments and balancing cash funds
- Posting payments in CSS, processing Item 14 payments, daily balancing cash drawer and kiosk
- Assisting customers with electrical service issues
- Connect/disconnect service, assessing deposits, outdoor lighting request, outage reporting, rate selection
- Responding to customers with billing or collection inquiries
- Final bill collections, high bill explanations, payment arrangements, special agreements set-ups, transfer payments, issuing various meter investigation orders
- Promoting and selling company products and services
- Budget billing, flat bill, EFT, paperless billing, electric water heater conversions, All Connect transfers, Agency Assistance portal, landlord portal, OCC
- Assisting customers with program requests
- Bill extender, summary billing, SSI, text messaging enrollments (billing and outage alerts)
- Educating customers on ways to avoid/address service or payment issues in the future
- Understands the meter reading process and billing cycle
- Representing the company to customers in a positive manner
- Proven customer service experience
- Cash handling experience preferred
- Collection experience preferred
- Customer focused and excellent interpersonal skills
- Ability to work well with internal and external customers
- Strong analytical and problem-solving skills
- Ability to build and maintain relationships with customers and co-workers
- Excellent time-management, planning, and organizational skills
- Team player with ability to effectively interact with others to achieve success
- Understanding of Customer Service Code of Conduct and Code of Ethics
- Must be able to successfully complete all required testing for this position