Supervisor, Risk Training and Quality

Bill.com

  • Draper, UT
  • $76,900-91,900 per year
  • Permanent
  • Full-time
  • 8 days ago
Innovate with purposeAt BILL, we believe in empowering the businesses that drive our economy. By replacing outdated financial processes with innovative tools, we help businesses-from startups to established brands-make smarter decisions and gain control of their operations. And we don't stop there: we're creating the future of financial automation so businesses can spend more time on what matters.Working here means you become part of a vision-driven team that's ready to tackle challenges and build cutting-edge solutions. We value purpose, drive, and curiosity-and we thrive in a fast-paced, ever-changing environment. Whether in one of our offices in San Jose, CA, Draper, UT, or working remotely, BILLders collaborate to deliver real impact for businesses that need more time in their busy weeks.BILL builds high performing teams and we seek to hire the best talent for every role. We're committed to building a workplace that fosters inclusion and diverse perspectives, valuing each person's unique skills and experiences. We'd love to hear from you-you might be just what we're looking for, whether in this role or another.✨ Let's give businesses more time for what matters.Make your impact within a rapidly growing Fintech CompanyThe Risk Operations Department at BILL is dedicated to reducing fraud and credit loss across our suite of financial products. We support frontline operations across broader Risk Ops, including fraud prevention, transaction review, underwriting, and collections. We are committed to continuous improvement and are seeking a dynamic leader to drive learning, development, and quality assurance/control (QA/QC) across our operational teams.As the Supervisor, Risk Training and Quality, you will directly manage the QA operations along with the QA Analysts responsible for performance evaluations and process adherence across Risk Operations. In parallel, you will partner cross-functionally to lead L&D efforts that improve training accessibility, onboarding, and process documentation. Your work will support Collections and other Risk Ops functions, playing a vital role in maintaining operational excellence and compliance.Key Responsibilities:Direct QA Team Supervision
  • Manage day-to-day performance of QA team members, providing coaching, feedback, and development opportunities within the direct team.
  • Set and monitor QA performance metrics aligned to compliance, accuracy, and customer experience.
  • Run QA calibrations and reporting cycles, identifying trends and creating plans for remediation.
  • Full oversight of QA operations for Risk Operations
  • Stakeholder communication and reporting
Training & Onboarding
  • Conduct needs assessments across Risk Ops (Collections, Fraud, etc.) to identify knowledge and skill gaps.
  • Develop and deliver training programs that drive early effectiveness and long-term team capability.
  • Implement multi-format onboarding experiences that promote retention and job readiness.
  • Lean in to support the Training & Development team when necessary (facilitation, instructional design, etc.).
Knowledge Management
  • Contribute to the evolution of a centralized knowledge base of processes and procedures.
  • Curate and update self-serve content (articles, guides, videos) that reduce error rates and improve decision-making.
Cross-Functional Partnership
  • Collaborate with Risk, Compliance, Product, and Ops teams to ensure training and QA programs align to evolving requirements.
  • Stay current on industry regulations and control expectations to future-proof program strategy.
We'd love to chat if you have:
  • 3+ years of Supervisor experience in L&D and/or QA within operational risk functions (fraud, collections, transaction monitoring).
  • Experience managing or mentoring QA teams with a data-driven mindset.
  • Knowledge of risk and frameworks (e.g., FDCPA, TCPA, KYC/KYB) is preferred.
  • Strong instructional design and facilitation skills with adult learning principles.
  • Ability to analyze QA data and translate it into actionable performance strategies.
  • A collaborative, empathetic leadership style and a bias toward structure and clarity.
Visa Sponsorship: Please note that this position is not eligible for visa sponsorship. Applicants must have authorization to work in the United States without requiring visa sponsorship now or in the future.The estimated base salary range for this role is noted below for our office location in Draper, UT. Additionally, this role is eligible to participate in BILL's bonus and equity plan. Our ranges for each role and job level are based on a variety of factors including candidate experience, expertise, and geographic location and may vary from the amounts listed above. The role is also eligible for a competitive benefits package that includes: medical, dental, vision, life and disability insurance, 401(k) retirement plan, flexible spending & health savings account, paid holidays, paid time off, and other company benefits.Draper UT pay range$76,900—$91,900 USDWhat's in it for you?Redefining how businesses automate their work is a fast-paced, exciting, and fun environment. But we also have benefits and perks to ensure the magic isn't only experienced by our customers, but by our employees as well.Here is a preview of some of the amazing benefits here at BILL:
  • 100% paid employee health, dental, and vision plans (choose HMO, PPO, or HDHP)
  • HSA & FSA accounts
  • Life Insurance, Long & Short-term disability coverage
  • Employee Assistance Program (EAP)
  • 11+ Observed holidays and wellness days and flexible time off
  • Employee Stock Purchase Program with employee discounts
  • Wellness & Fitness initiatives
  • Employee recognition and referral programs
  • And much more
Don't believe us? Check out our culture, benefits, and teams on our , , or pages.BILL is an Equal Opportunity Employer. We believe our best ideas come from the unique stories, perspectives, and experiences of our team members. We welcome people of all backgrounds, abilities, and identities to bring their authentic selves and contribute to our culture.We are committed to a transparent, inclusive hiring process that reflects our values. If you need accommodations at any stage, please contact .Our describes how BILL treats the personal information it receives from applicants.

Bill.com