Recovery Representative I (Tier II)

• Process and resolve bank-returned items with accuracy and efficiency, ensuring compliance with company guidelines.
• Deliver attentive customer service to both internal and external clients while minimizing risk exposure.
• Educate clients and branches on resolution procedures and alternative service options when required.
• Develop and maintain knowledge of company products, including Taxpay, Direct Deposit, Garnishments, 401(k), Workers' Compensation, and other offerings.
• Research and address product and service issues reported by clients, ensuring timely and effective resolutions.
• Collaborate with mentors to manage daily payment and payroll hold reports, maintaining accuracy and preventing penalties.
• Evaluate client accounts to determine approved services and mitigate potential risks to the company.
• Participate in ongoing training to enhance skills and ensure adherence to regulatory standards, including the Fair Debt Collections Practices Act.
• Handle client objections effectively, aiming to recover lost revenue while adhering to established procedures.

• Proven customer service experience in a detail-oriented environment.
• Strong analytical and research skills, with the ability to resolve complex issues.
• Familiarity with payroll, benefits, garnishments, and related financial functions.
• Knowledge of regulatory compliance requirements, including debt collection practices.
• Ability to manage multiple tasks efficiently while maintaining accuracy.
• Excellent communication and interpersonal skills.
• Proficiency in navigating electronic systems and adhering to department policies.
• Willingness to participate in continuous training and skill development.

Robert Half