Control Service Specialist - Columbus, OH
- Aurora, OH
- Permanent
- Full-time
Service Specialists are responsible for service and support functions across multiple client accounts. This includes implementing, maintaining, and enhancing control systems to ensure 24/7 facilities operations. They also support project teams in building automation system design and implementation.Responsibilities
Service and Support
- Conduct inspections, maintenance, and software updates of control systems
- Address system malfunctions or inefficiencies
- Implement upgrades to improve system efficiency and performance
- Monitor service channels (phone, email, chat, ticketing systems)
- Track service metrics and KPIs to identify trends
- Respond to incidents and outages promptly
- Manage shift schedules and workload for 24/7 service coverage
- Serve as escalation point for complex inquiries
- Work with technical teams to resolve critical incidents
- Develop and enforce incident response protocols
- Create instrument lists from P&ID drawings
- Prepare submittals and procurement documentation
- Support panel fabrication technicians
- Inspect completed control enclosures
- Attend customer design review meetings
- Assemble development systems using project hardware
- Configure HMI screens and user interfaces
- Configure DDC, PLC, or DCS control algorithms
- Draft system documentation
- Assist in customer demonstrations and acceptance testing
- Configure networks for equipment integration
- Support software and configuration installation
- Participate in loop checks, calibration, and tuning
- Support functional tests of systems
- Troubleshoot discrepancies and program field modifications
- Assist in developing commissioning test plans and redline updates
- Contribute to training documentation and presentations
- On-call rotation for addressing critical issues
- After rotation: Mon–Thurs schedule; otherwise, Mon–Fri
- Travel required for installation, maintenance, or troubleshooting
- May include shift work (nights, weekends, holidays)
- Experience in service/support operations in 24/7 environments
- Associate’s Degree in mechanical/electrical field or equivalent background
- Controls:
o Distech: BACnet, LON, Eclypse Controllers
o Johnson Controls: Facility Explorer, Metasys
o Siemens: Apogee (PXC), Talon, DXR, Desigo CC or Insight
o Rockwell: FactoryTalk Suite, RSLogix/Studio 5000, PlantPAx DCS
- Additional Tools: Scripting (VBA, Python), Kepware OPC, ThinManager, VMware
- Basic understanding of large-scale HVAC systems
- Familiarity with sequence of operations and P&IDs
- Experience with functional testing and test plan execution
- Instrumentation and control valve specification