Zurich North America is currently hiring an Underwriting Services Specialist II to join the Operations team! As an Underwriting Services Specialist II, you will provide advanced processing support for routine to moderately complex business transactions. You will enjoy the opportunity to fully apply and hone your research and analytical skills to effectively grow your career.At Zurich North America we acknowledge that work life-balance and flexibility are a priority when it comes to choosing your next career move. Designed with our employees' needs in mind, the ZNA hybrid work model emphasizes flexibility, allowing employees to conduct individual work in their preferred location, while facilitating in-person connections and collaborative activities when meaningful and valuable. While the model provides a high level of flexibility and autonomy, occasional circumstances requiring in-office attendance should be expected.This is a hybrid work position, however, the candidate selected for this opportunity should be able to report into the following North American office location: Schaumburg, IL.In this role you will be responsible to:Support Zurich Producer appointment and licensing activities by accessing various systems and tools to retrieve, verify and input data related to Agency and Agent demographic, license, and appointment information.Interact with Distributor Partners and Zurich staff to obtain necessary information to resolve License and Appointment issues referring to policies, procedures, standards.Processes all work within department standards and articulate key regulatory and compliance impacts.Respond to inquiries quickly and completely, provide status updates.Basic Qualifications:High School Diploma or Equivalent and 1 or more years of experience in the Customer Service or Transactional Operations areaORZurich Certified Insurance Apprentice including an Associate Degree and No prior experience required in the Customer Service or Transactional Operations areaPreferred Qualifications:Excellent customer service orientationStrong verbal and written communication skillsAbility to produce a quality work product with detail and accuracyExperience working in a high-volume, production environmentAdvanced data entry skillsTalent ReferralsHave you spoken to your network about opportunities at Zurich? Do you know people who have the ideal profile for this exciting role? We really appreciate your efforts to recommend Zurich to your family and friends. This is a sign of trust and of your sincere belief that Zurich is an employer of choice. Zurich North America has two separate and distinct talent referral programs in the US. To be eligible to receive a referral bonus award, and to ensure your referral is considered, it is very important that you submit your referral under the appropriate talent referral program.Referral of Current Employees OnlyIf you have a referral that is a current Zurich employee that you believe would be a great fit for this role, please click to submit your referred colleague's information. Your colleague will receive an invitation to apply for this position and you will receive a confirmation of receipt of your referral within 1-2 business days of the submission.Referrals of External Talent Only through Refer-a-Friend ProgramWe value the external networks of our Zurich colleagues and encourage you to share Zurich opportunities with individuals whom you believe have the potential to be a great future Zurich colleague. Please click to learn more about referring your friends and family to Zurich. If you have a referral that you think would be a great fit for Zurich, click the "Refer Friend to a Job" action on the job posting to submit your referral.Please visit the HR Portal to review Zurich's policy for more details on these programs.As you explore internal opportunities, don't forget to review the resource available on Channel Z under the MyGrowth tab.As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers' expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vetLocation(s): AM - SchaumburgRemote Working: HybridSchedule: Full TimeEmployment Sponsorship Offered: NoHiring Manager Name: Brittany Nicole MahlmanRecruiter Name: Tori ThornberryJob Level: 3TDivision: OperationsInternal Referral Bonus: $500.00External ​Referral Bonus: $500.00
