Patient Services Supervisor
- Wenatchee, WA
- Permanent
- Full-time
OverviewLocated in the heart of Washington, we enjoy open skies, snow-capped mountains, and the lakes and rivers of the high desert. We are the proud home of orchards, farms, and small communities. Confluence Health actively supports the communities we serve and their quality of life through our community support program and through our individual efforts as involved community members.Employees of Confluence Health receive a wide range of benefits in addition to compensation.
- Medical, Dental & Vision Insurance
- Flexible Spending Accounts & Health Saving Accounts
- CH Wellness Program
- Paid Time Off
- Generous Retirement Plans
- Life Insurance
- Long-Term Disability
- Gym Membership Discount
- Tuition Reimbursement
- Employee Assistance Program
- Adoption Assistance
- Shift Differential
SummaryAssists the Patient Services Manager in the supervision of staff and material resources, training, internal procedures and organizational relationships in support of the mission and goals of Confluence Health.Positioner Reports To: Patient Services Manager
Essential Functions
- Assist in selecting, developing and managing employees at all Patient Financial Services locations.
- Assist the Manager in ensuring staff meet performance standards, customer service objectives and organization policies.
- Assist in auditing staff for training opportunities.
- Assist the Manager in conducting employee reviews in a timely manner.
- Manage staff scheduling and payroll accounting.
- Manage and develop employee schedules and work assignments on an on-going basis or as needed to meet changing staffing needs.
- Approve advance requests for paid time-off and arrangement of coverage.
- Monitor and control the accumulation of overtime hours.
- Assure the accuracy of, and approve, bi-weekly timecards.
- Assist the Manager in disciplinary action, as needed, for employees—providing documentation of all discussions and action taken.
- Maintains all internal documents and review for any changes.
- Assures staff is following the Patient Financial Services Policies, procedures and dress code.
- Assists with the interview and hiring process for open positions.
- Assists with the development of new procedures and implements them as approved or requested by the Department Manager or Director.
- Performs other tasks as requested by the Manager or Director.
- Assist in the development of internal policies and procedures for the department or by location.
- Lead and participate in process improvement initiatives within the department and throughout the organization.
- Attend & participate in relevant department meetings for Patient Services or other Confluence Health departments.
- Assist in developing and managing cash & electronic payment management procedures used by all staff within the health system.
- Vendor management and communication for electronic payment processor.
- Assist in developing and managing revenue deduction processes.
- Assist in developing, implementing and managing patient financing programs.
- Performs other duties as assigned.
QualificationsRequired:
- High School Diploma or GED.
- Four years relevant experience, two of which must be direct supervision.
- Ability to lead and motivate others.
- Bachelor's Degree (BS or BA) or equivalent leadership degree.
- Knowledge of ICD-10, CPT coding and medical terminology.
- Bilingual abilities (Spanish).
- Normal office environment with consists of sitting at a desk for long periods of time talking on the telephone or working on the computer and paperwork. This environment also consists of working near co-workers. Driving to branch offices on a periodic basis required. Predominately daytime work hours with periodic need to attend early morning or evening meetings.
- FLSA: Non-Exempt
- Hourly/Salary: Hourly