DISTRICT MANAGER - DINING OPERATIONS - REDMOND, WA
- Redmond, WA
- $130,000-150,000 per year
- Permanent
- Full-time
The District Manager is accountable for the operational and strategic success of a designated portfolio of dining locations within a contract dining environment. This leader is responsible for driving employee and client satisfaction through the delivery of best-in-class dining and hospitality experiences. Operating in a fast-paced, multi-unit setting, the District Manager executes business goals, leads high-performing teams, and ensures consistent brand and service excellence. The role partners with the Regional Director and cross-functional leaders to deliver results that support company vision, financial objectives, and operational priorities.Key ResponsibilitiesLeadership & Team Management
- Lead and develop Area and Unit Managers, ensuring clarity of expectations, accountability, and leadership growth.
- Oversee staffing, coaching, and succession planning efforts to maintain strong leadership pipelines across units.
- Act as a culture champion—setting tone, modeling values-based leadership, and driving engagement across the team.
- Facilitate performance management, training completion, and leadership development across single- and multi-unit leaders.
- Ensure consistent execution of brand standards, food and service quality, and guest satisfaction metrics.
- Implement and oversee operational processes, food safety protocols, and best practices to optimize service and compliance.
- Conduct regular site visits to assess performance, identify opportunities, and coach managers in the field.
- Hold managers accountable for process adherence and alignment with department, regional, and company standards.
- Drive employee and client satisfaction through the delivery of high-impact, high-quality dining and hospitality programs.
- Collaborate with the Regional Director on departmental vision, structure, and growth strategies.
- Own the achievement of account-level KPIs, including customer satisfaction, labor and food costs, and operational targets.
- Build business plans, monitor results, and adapt strategies to meet evolving business needs.
- Demonstrate strong financial acumen through accurate budgeting, forecasting, and financial reporting.
- Monitor performance, analyze variances, and drive corrective actions to meet financial goals.
- Partner cross-functionally to align operational execution with financial and strategic objectives.
- Work closely with culinary leadership to ensure alignment of operational goals and culinary standards across all locations.
- Support execution of seasonal menus, culinary rollouts, and food quality initiatives that elevate the dining experience.
- Provide feedback and operational insight to culinary leaders to improve menu viability, speed of service, and station success.
- Ensure frontline managers are trained and accountable in upholding culinary expectations, food safety standards, and presentation quality.
- Partner with other department leaders to drive initiatives, integrate services, and resolve escalated issues.
- Lead change management within the district, ensuring seamless adoption of new processes, systems, and programs.
- Proactively identify innovations, technology, and process enhancements that strengthen long-term success.
- Bachelor’s degree in Business, Hospitality Management, or related field, or equivalent combination of education and experience.
- Minimum of 5–7 years of progressive leadership experience in food service or hospitality operations, with multi-unit oversight.
- Experience in leading large, multi-faceted teams required.
- Strong ability to analyze customer needs and requests; demonstrated strategic and tactical thinking capabilities.
- Effective business and time management skills, with the initiative and sound judgment to evaluate issues, identify alternatives, and take appropriate action.
- Ability to work a flexible schedule including occasional evenings, weekends, or holidays to support business needs.
- Proven experience in multi-unit leadership, ideally in contract dining or hospitality services.
- Strong business acumen with experience in budgeting, financial analysis, and KPI management.
- Demonstrated ability to develop teams, lead through influence, and drive operational results.
- Exceptional communication, collaboration, and conflict resolution skills.
- Ability to manage multiple priorities in a fast-paced, customer-centric environment.
- Strong knowledge of food safety, sanitation, and regulatory compliance.
- Culinary knowledge or experience preferred; commitment to food quality, innovation, and service excellence required.
- Proficient in Microsoft Office Suite.
- Competent in relative Microsoft applications – Excel, Word & Outlook
- Familiarity with web-based management & business intelligence systems preferred.
- A successful candidate will be a team player, have excellent communication & customer service skills, have the ability to prioritize & manage multiple projects, and work under pressure in a high volume/fast-paced environment.
- Medical
- Dental
- Vision
- Life Insurance/ AD
- Disability Insurance
- Retirement Plan
- Paid Time Off
- Holiday Time Off (varies by site/state)
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet Insurance
- Commuter Benefits
- Employee Assistance Program
- Flexible Spending Accounts (FSAs)
- Paid Parental Leave
- Personal Leave