Sales Support Manager

• System Management/Administration

• Serve as “first line of defense” for Delphi FDC support for NE/SW/FL sales personnel
• Ensure Delphi Corporate Standards are being followed.

• Serve as NE & SE Corporate Administrator for Delphi FDC.
• Audit Delphi, CITY & SCS as necessary
• Ensure all appropriate fields in CI/TY are filled in for reporting needs
• Serve as Business Evaluator for CI/TY so quotes can go beyond Prospect status
• Edit merge docs and create new docs in Delphi & SCS as needed
• Maintain Reporting Rockstar and SME status with Marriott/CITY
• General training on Delphi, CITY & SCS

• Supervise Office Admins/Sales Coordinators

• Train sales coordinators on job responsibilities
• Make sure they are qualifying calls appropriately
• Train admins on all reports
• Assist with answering any questions/concerns they have
• Assign special projects as needed
• Oversee and mentor two NSO sales coordinators to ensure they have support, supervision, and guidance
• Conduct 90-day and annual reviews for two admins at the NSO
• Make recommendations for added responsibility/areas of coverage

• Office Management/Human Resources

• Post and qualify job applicants
• Create offer letters
• Assist with payroll budgets
• New hire/termination paperwork
• PAN forms
• Set up new employees with access to Delphi, CI/TY, email, lead sources etc.
• Collect missed punch and PTO forms and approve hours
• Ensure office is covered at all times/phones are covered/manage time off/PTO requests
• Review all expense reports before submitting to RDOS
• Reconcile RDOS Corporate AMEX card monthly
• Ensure office is informed of new HR policies as rolled out by the corporate office, and ensure employees fill out any required paperwork and is submitted on time
• Review and sign off on all invoices pre-approved by RDOS
• Assist RDOS with office structure/areas of responsibility for sales team/changes needed

• Other

• Review contracts as requested by Regional DOS with regards to space, grammar, wording etc.
• Serve as the go-to person for any questions by NSO employees or sales staff at other Northeast/Southwest hotels
• Assist with Florida/Southeast hotels when needed with regards to training, reporting, etc.

• Incentive Plan Administration-

• Ensure all pick up is marked complete for previous month and all CITY is actualized
• Complete commission paperwork for all NE/SW sales employees
• Ensure bonuses are reviewed by RDOS and submitted to the Corporate Office each month
• Assist with employee goals

• Establish Sales Procedures for all Hotels with Leadership

• Create SOPs for all new procedures when requested and distribute to all hotels
• Keep existing SOPs up to date
• Ensure all sales personnel are following standards

• Training

• Train all existing and new employees on policies and procedures
• Train new employees with Delphi and CI/TY Training
• Track training and keep employees up to date with changes or updates
• Track systems passwords and RFP tools
• Set up new users with log in information (EIDs, CITY access, third party sites etc)

• Budgets and Marketing Plans

• Review T12s & GLs each year, enter and track expenses. Review monthly P&Ls to ensure proper coding to Sales & Marketing departments and review with RDOS

• Sales manager’s goals—assist with reporting and update monthly actuals for RDOS.
• Expense budgets
• Gathering all necessary documents from GMs, revenue managers and compiling together for RDOS
• Compile annual sales and marketing plans

• Reports

• Run all reports out of Delphi or CI/TY as needed to include pace, segmentation, feeder markets, GRCs, and any ad hoc reports required
• Complete monthly pace, wedding report for RDOS & Senior VP
• Weekly OTB report for Tom

• Tradeshows & Events-

• Create/Manage tradeshow list/budget and keep up to date with estimated costs per hotel
• Manage annual tradeshow lists with all Northeast & Southeast shows, to include budgets
• Track Expenses
• Know when we need to register for shows
• Assist sales managers in registering and making travel arrangements
• Ensure sales managers complete feedback form after each show to keep on file when determining next year’s budget.
• Manage baseball client events
• Plan special client events, FAMs, training classes, etc.
• Ensure all sales managers are coding expenses to correct hotels

• Hotel and Group Sales experience preferred
• Experience in Hotel Sales systems (Delphi, CI/TY, etc.) preferred
• Excellent communication skills both written and verbal
• Must possess strong problem solving skills
• Exceptional attention to detail
• Strong computer skills

• Health Insurance
• Dental Insurance
• Vision Insurance
• Life Insurance
• Short Term Disability
• Paid Time Off
• 401(k)
• Hotel Discounts with all affiliated properties

Opal Corporate Office