OPERATIONS LEAD - AdventHealth Sports Park at BluhawkSports Facilities Management, LLCLOCATION: Overland Park, KSDEPARTMENT: OPERATIONSREPORTS TO: FACILITIES MANAGERSTATUS: FULL-TIME (NON-EXEMPT)ABOUT THE COMPANY:AdventHealth Sports Park at Bluhawk is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Overland Park, Kansas. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.AdventHealth Sports Park at Bluhawk is managed by Sports Facilities Management, LLC (SFM), a Sports Facilities Companies Organization. SFC is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARY:The Operations Lead is expected to provide excellent guest service to all stakeholders and help cultivate a memorable facility experience. There will be event and supervisory responsibilities including setup and tear-down and assisting with execution. This position will also have a large role in supporting daily operations, preventative maintenance, and facility upkeep.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:
Serve as a Operations Team shift lead
Assist with training and monitoring quality control for the Operations Department
Perform setup and tear-down duties according to event and program event operation worksheet (EOW) specifications
Support all aspects of facility operations
Assist in performing preventative maintenance work
Assist with monitoring quality control of vendor performance
Consistently communicate issues and relevant updates to direct supervisor
Greet and serve all guests and stakeholders according to our Guest 1st Service model standards
Act as a liaison between the venue and the guests
Assist with ensuring all aspects of the facility are clean, safe, and guest-ready
Help maintain and keep inventory of departmental and facility assets
Assist in making sure all facility equipment is in proper working order
Assist with identity and mitigating safety issues throughout the facility
Assist with medical and security issues throughout the facility according to our Emergency Action Plan training standards
Additional duties as assigned by management
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Previous supervisory experience is preferred
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Must have excellent guest service skills
Must be detail-oriented and have outstanding organizational skills
Ability to multi-task, prioritize, and remain calm and focused in difficult and stressful situations
Must be respectful and friendly
Must work well with others
Must take personal initiative for the betterment of the team and venue
Commitment to the safety and well-being of others
Must be age 18 or older
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 50 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
Facility has intermittent noise
PREFERRED:
Have a basic understanding of ice, arcade, turf/court sports, event, and/or facility operations
