Customer Care Specialist 2
- San Diego, CA
- Contract
- Full-time
- Process orders for instruments, parts, and consumables
- Coordinate delivery of parts ordered by the Field Service and Support teams
- Investigate and resolve issues related to parts/tools orders and shipments
- Address and resolve part order and Work Order issues raised by the field team
- Create and manage cases for billable services, including time & materials and relocations, and oversee invoice processing
- Reconcile discrepancies between purchase orders and quotes for billable services
- Track and communicate order status updates to customers and internal stakeholders
- Conduct proactive follow-ups with customers post-service to ensure satisfaction
- Process credits, rebills, and adjustments as needed
- Manage returns, including loaner equipment, and update return statuses in the ERP system while coordinating with the warehouse and field service teams
- Assign and manage service cases efficiently •Maintain detailed records of customer interactions, including inquiries, complaints, and resolutions
- Minimum Requirements - Bachelor's Degree –
- Basic understanding of customer engagement processes with a strong desire to deliver exceptional customer support
- Proven ability to meet strict deadlines and manage time effectively in a fast-paced environment
- Applies general business knowledge gained through education or prior experience
- Proficient in ERP (SAP) and CRM (Salesforce) systems, as well as Microsoft Office Suite (Excel, Outlook, Word, etc.)
- Strong interpersonal, written, and verbal communication skills
- Capable of reading, interpreting, and acting on reports and data insights
- High attention to detail with a focus on accuracy and quality
- Experience working with freight forwarders and a basic understanding of international logistics is preferred
- Demonstrated ability to multitask, collaborate in team settings, and work independently when needed
- 1–3 years of experience in customer service or a related field Changes to individual responsibilities may occur due to business needs.
Contract: 12 months with potential for extension and/or conversion.
Salary:$30 - $35.24 per hour depending on experience, W2.
Recruiter: Ery Baniqued
What’s In It for You?
We welcome you to be a part of one of the largest global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you.
- Medical, Dental & Vision Benefits
- 401K Retirement Saving Plan
- Life & Disability Insurance
- Direct Deposit & weekly ePayroll
- Employee Discount Programs
- Referral Bonus Programs
Estimated Max Rate: $35.24What’s In It for You?
We welcome you to be a part of the largest and legendary global staffing companies to meet your career aspirations. Yoh’s network of client companies has been employing professionals like you for over 65 years in the U.S., UK and Canada. Join Yoh’s extensive talent community that will provide you with access to Yoh’s vast network of opportunities and gain access to this exclusive opportunity available to you. Benefit eligibility is in accordance with applicable laws and client requirements. Benefits include:
- Medical, Prescription, Dental & Vision Benefits (for employees working 20+ hours per week)
- Health Savings Account (HSA) (for employees working 20+ hours per week)
- Life & Disability Insurance (for employees working 20+ hours per week)
- MetLife Voluntary Benefits
- Employee Assistance Program (EAP)
- 401K Retirement Savings Plan
- Direct Deposit & weekly epayroll
- Referral Bonus Programs
- Certification and training opportunities