Training and Implementation Support Specialist
- Frisco, TX
- Permanent
- Full-time
- Conduct training needs assessments against current and future trainings to deliver optimal results.
- Identify, design and develop curriculums and learning solutions that meet different learning styles, incorporate adult learning theory and have stated measurable objectives.
- Conduct and deliver technical, product and/or soft skill training on-site and via e-learning, mobile/tablet and/or other virtual formats.
- Evaluate participants on set criteria, document feedback and share the evaluation with supervisors and participants.
- Track and analyze success of programs using methods identified in measurement plan. Recommend and implement creative solutions.
- Conduct training cost assessments as needed.
- Develop and maintain knowledge of industry best practices in adult learning, company products and internal systems.
- Support quality management system/program and other compliance requirements.
- Lead, coach, motivate, develop and/or directly manage others.
- Travel ~25% required to attend summits and other onsite training events.
- Bachelors degree or equivalent combination of education and experience required.
- Computer proficiency: advanced Word/Excel/PowerPoint skills
- Knowledge of adult learning theory
- Knowledge of IDEXX products and services preferred
- Veterinary clinic experience preferred
- Effective communication and collaboration with customers, management, and peers.
- Ability to plan and prioritize work in a dynamic environment and make quality, timely decisions.
- You must be comfortable learning and using technology such as computers, tablets and Smartphones.
- Experience with utilization of authoring tools (i.e. Articulate, Camtasia, Captivate, other); experience with LMS/LCMS authoring technologies
- Experience with PIMS - EzyVet, Vello is a plus!
- Organized and detail oriented, ability to multi-task and execute
- Ability to work independently and collaboratively in teams
- Effective communication, presentation and facilitation skills, Effectively communicate and teach complex, technical information to a variety of audiences.
- Enthusiastic Attitude and ability to build strong relationships
- Opportunity for annual cash bonus
- Health / Dental / Vision Benefits Day-One
- 5% matching 401k
- On the job training and career advancement opportunities (experience NOT required)
- Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more
- Extensive sitting, phone and computer use. May be required to lift, move and carry up to 50 pounds. Extended hours may be required. Extensive travel may be required including overnight and weekends. Normal office environment.