Central Scheduling Rep

Tanner Clinic

  • Kaysville, UT
  • Permanent
  • Full-time
  • 18 days ago
DescriptionTanner Clinic has an immediate opening for a Central Scheduling Rep.Location: KaysvilleHours: FTEssential Job Responsibilities:
  • Answer and make appointments for all incoming patient calls quickly and professionally, gathering enough information to schedule accurately.
  • Be informed of the daily operations of approximately 100 physicians and their appointment preferences.
  • Ensure proper handling of patient account alerts that may affect the patient's visit to the clinic.
  • Convey all necessary information pertinent to the appointment, i.e. insurance information, office location, date and time for appointment, instructions to bring reports or x-rays and any other description that may pertain to the appointment.
  • Respond to last minute schedule changes for physicians.
  • Make outbound scheduling calls as needed for Population Health Management or other reasons.
  • Where not covered by automated system, make appointment reminder calls as required.
  • Work within the clinic's EPM system and have a working knowledge of the EHR system.
  • Maintain strict patient, computer, and company confidentiality.
  • Maintain professional interaction with providers and all employees.
  • Other duties as assigned.
RequirementsEducation: High school diploma or equivalent.Experience: Central scheduling representative experience preferred. Previous healthcare experience and/or familiarity with medical terminology helpful.Other Requirements:
  • Possess proficient working knowledge of Microsoft Suite and other computer programs.
  • Possess strong verbal communication skills.
  • Ability to maintain a professional demeanor during stressful or emergency situations.
  • Ability to demonstrate compassion, courtesy and respect to all patients and their families.
Performance Requirements:Knowledge: * Knowledge of medical terminology and organization services.
  • Knowledge of individual responsibilities to accurately direct callers.
  • Knowledge of laws and guidelines regarding medical records maintenance, confidentiality and release.
Skills: * Ability to use multi-line phone system, including transferring calls and paging.
  • Adequate hearing to answer phone and speak with patients.
  • Ability to speak clearly and loudly enough to be heard by callers and patients.
  • Possess pleasant and effective written, verbal and telephone communication skills.
  • Basic computer skills.
Abilities: * Elicits appropriate information to handle calls or route calls to the appropriate person.
  • Prevents, calms, or defuses irate callers and patients by working with them to identify concerns and properly directs calls.
  • Ability to maintain a professional demeanor during stressful situations.
Equipment Operated: Standard office equipment including computers, fax machines, copiers, printers, telephones, etc.Work Environment: Position is in well-lighted office environment.Mental/Physical Requirements: Involves sitting approximately 90 percent of the day, walking or standing the remainder.

Tanner Clinic