Management Associate - Customer Experience

Pittsburgh, PA
Permanent
Full-time

16 days ago

Job DescriptionThe Customer Experience Management Associate is designed as an entry level commercial position designed so that an MA will be exposed to various aspects of U.S. Steel's North American Flat Rolled business, and ultimately begin to assist the customer experience teams to achieve major business objectives. The interaction with their teammates and multiple functional groups within the Corporation will provide a well-rounded basic knowledge of the order-to-cash process from beginning to end. As of now, this is a remote commuter position, designed to permit the ability to work remotely while also being able to commute to our Headquarters in Pittsburgh for training, development, collaboration, and ultimately assume permanent commercial responsibilities either as a remote worker or in office depending on the role.Responsibilities:

Support various departments by completing tasks, projects, and assignments delegated by supervisors or team leads
Gather data, conduct research on specific topics, and analyze findings to contribute to projects
Participates in projects to deliver initiatives with a focus on efficiency improvements

Learn the order to cash process from start to finish, which includes but is not limited to:

Sales solicitation
Order receipt and entry
Steel production process and product characteristics
Shipping and receipt of payment
Help improve training materials, organize training sessions, and assist with training logistics
Communicates regularly with producing facilities, technical personnel, and Marketing on various issues including order entry, production, pricing, etc.
Learn new skills, gain practical experience, and develop professionally to advance to a customer experience analyst that:
Manages orders through the Oracle EBS order entry system while ensuring order specifications, sizes, pricing, and any other production or shipment information is compared to and validated against the customer purchase orders
Follows the production of orders to ensure on-time delivery to the customer
Releases material and ensure delivery based on requirements from the customer
Manages inventories, and specifically aged inventories, as well as shipments to meet customer supply requirements
Performs root cause analysis for inventory variance to ensure all exception issues are being addressed with corrective action

Requirements:

Bachelor's degree in business administration, communications, supply chain management, marketing, or a closely related field
Excellent communications and interpersonal skills
Planning and organization skills
Possess excellent attention to detail while working in a fast-paced environment
Have proficiency in Microsoft Office, particularly Excel
Ability to adapt to and master web-based support applications
Ability to work collaboratively in a matrix environment
Willingness to incorporate AI tools into daily work

Preferred Skills:

We are looking for motivated self-starters that can work in a fast paced, data-driven environment. The successful undergraduate will be an analytical problem solver, have an extremely high level of customer focus and a passion for process improvement. In addition, a successful candidate will have:
Demonstrated outstanding academic achievement and an aptitude for your area of study
A strong record of team, project and/or people leadership in a work setting and/or extracurricular activities
A willingness to take initiative to understand the business
An aptitude for problem solving; strong writing and verbal communication skills
A strong commitment to excellence and to personal and professional growth
Must be resourceful, responsible, tenacious, curious, independent, confident and high energy
The ability to prioritize and manage multiple tasks
Leadership and strong decision-making skills
Ability to think and act both strategically and tactically

CompanyUnited States Steel CorporationCompany OverviewSince 1901, U. S. Steel has been a recognized leader in steel production. Today, as the first North American steel company to have declared a 2050 net-zero greenhouse gas emissions goal, we remain as innovative as ever, leading transformation across our industry while continuing to make products for everyday life - from industries as far ranging as automotive, construction, containers and packaging, appliances, and energy.Underneath it all is our Culture of Caring, which shows up in our community partnerships, charitable contributions, company-sponsored employee volunteer initiatives, scholarship programs, leadership training, and much more. And of course, it takes shape in a steadfast commitment to safety first in our workplaces and respect for our employees, who are United by Steel.We are honored to have earned accolades and awards from well-regarded organizations, including the following:

Ethisphere's World's Most Ethical Companies® 2022, '23, '24
Disability: IN's Best Places to Work for Disability Inclusion 2021, '22, '23, '24
Human Rights Campaign Foundation's Equality 100 Award 2020, '21, '22, '23-24, '25
Military Times' Best for Vets: Employers 2023, '24

Conducting business with integrity and with the highest ethical values has underpinned U. S. Steel's success for over 100 years, and it remains critical to our company's success in the future. U. S. Steel is an Equal Opportunity Employer. It is our policy to provide equal employment opportunity (EEO) according to job qualifications without discrimination on the basis of race, color, religion, ancestry, national origin, age, genetics, sexual orientation, sex, gender identity, disability status or status as a protected Veteran or any other legally protected group status. (California residents may visit regarding collection of personal information and U. S. Steel's privacy practices.)Competency SummaryAt U. S. Steel all employees are expected to display the following core competencies every day to advance corporate, team and individual goals:Think: Think Critically and Drive Change
Lead: Develop Talent and Collaborate
Do: Empower Performance and Deliver Results

United States Steel Corporation

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