Inside Sales Coordinator - Buildex Lightweight Aggregate
Summit Materials
- Lawrence, KS
- $23.00-30.00 per hour
- Permanent
- Full-time
We are seeking an enthusiastic team member with a customer-oriented mindset at our Lawrence, KS location. The Inside Sales Coordinator plays a pivotal role in ensuring the smooth functioning of sales operations by assisting and collaborating with customers and management personnel. This individual will utilize key systems and processes focusing on excellent service to ensure customer satisfaction.Essential Duties and Responsibilities:
- Field incoming calls to the Buildex office and address inquiries, resolve issues, and provide effective solutions in a professional and timely manner.
- Use teamwork and product knowledge to determine customer requirements and material availability.
- Handle quoting through fulfillment for cash customer orders.
- Prepare customer quotations and manage follow-up cadence and records.
- Monitor and assist in annual bid packages and monthly state lettings.
- Contact small volume customers to ensure proper sales coverage and increase service levels.
- Work with third party haul vendors to ensure safe and timely deliveries of orders.
- Manage APEX order entry, project status, volumes, and updates to pricing.
- Update customer accounts, activities, leads, opportunities and bids in Microsoft CRM tool.
- Maintain accounts receivable aging and contact customers for payment status.
- Assist customers with inquiries regarding billing, invoices, and online payments.
- Collect deposits, payments, and perform credit card payment transactions.
- Serve as backup for the daily ticket-edit process and review tickets to minimize invoicing errors.
- Prepare various reports for sales team and perform month end reports.
- Compose Buildex social media updates for distribution.
- Detail and revise best practices for standard work.
- Other duties as assigned.
To be successful in this role, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disability to perform these essential functions.
- Bachelor's degree in business, communications, or a related field preferred.
- High School Diploma or General Education Degree (GED) required.
- Minimum 2 years of experience in sales administration, customer service, or a similar role preferred.
- Proficiency in Microsoft Office Suite, especially Excel and PowerPoint.
- Experience with CRM and ERP systems.
- Collaborative team player.
- Excellent communication (written and verbal), and problem-solving skills.
- Willingness to learn, adapt and improve.
- Ability to work well in high-pressure, time-sensitive environment and prioritize multiple tasks.
- Produce high quality work that is detail-oriented, thorough, and accurate.
- Maintain customer confidentiality and follow company integrity guidelines.
- Minimal travel required to plant location(s), conferences, various meetings, and training.
While performing the duties of this job, the employee is regularly required to sit, talk, or hear. The employee is frequently required to sit, use hands to finger, handle, and feel. The employee is frequently required to stand, walk, kneel, and bend. The employee must occasionally lift and/or move from 1-20lbs. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, and depth perception.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. This position operates in a professional environment. Standard equipment used for this role include laptop and desktop computers, copier/scanner/fax machine. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate.While performing the duties of this job, the employee is occasionally exposed to wet and/or humid conditions; and moving mechanical parts. The noise level in the work environment is usually moderate.An Equal Opportunity Employer/Minorities, Women and Veterans encouraged to apply.