Administrative Assistant
- Champaign, IL
- Permanent
- Full-time
- Responsible for the scheduling, billing, and dispatch of Sprinkler Fitters and Inspectors
- Receive customer requests for service in a professional manner, obtaining needed information to dispatch the calls efficiently.
- Utilize the automated schedule functionality and assign the service call to the optimal technician based on skills, territories, customer preferred technician (if applicable), availability of the technician, service contract response time criticality of the call and proximity to the customer.
- Reassign work as needed to manage customer’s expectations, making judgements based on current workloads and priorities.
- Validate completion of work a follow up.
- Follow the company endorsed business process and best practices for dispatch and make recommendations on dispatch system/process improvements.
- Maintain document retention strategy for retaining hard and electronic copies of service acknowledgements, work orders, and inspection reports.
- Always maintain confidentiality of customer and employer information
- Perform other duties as directed.
- This position requires a proficiency in computer usage above basic Microsoft Office & Windows Skills
- At least 1 year of scheduling or dispatching experience
- Dispatching or scheduling experience with Technicians, Project Managers, etc. preferred
- Proven experience in multi-tasking and doing several difficult tasks at once – incoming calls, scheduling, internal personnel, emails, tracking down information, etc.
- Ability to proficiently use Microsoft Word, Excel PowerPoint, etc.
- Must be organized, self-motivated and a strong work ethic
- Professionalism in email and over the phone
- Experience with AS400 a plus
- Regular and reliable attendance, including the ability to work extended hours and weekends as required