The Parts driver selects, verifies and delivers parts to customers in the general prescribed market area of the local Asbury parts departments. The parts driver is responsible for going above and beyond regular requests to ensure that all requested and ordered parts and supplies are delivered to and retrieved from the customer in a timely fashion. It is essential that the parts driver is efficient, cooperative and personable.Responsibilites Include:When interacting with customers, seeks to deliver exceptional guest experiences by going above-and-beyond. When not interacting with guests, gives priority to helping other team members deliver exceptional guest experiences (e.g., by being highly responsive to their requests for information or assistance that will help them serve our guests).Treats all co-workers, customers, and vendors professionally and with respect.Attendance and Punctuality.Adheres to Company Policies and Procedures.Maintains a clean and organized work area.Maintains a professional appearance and adheres to the dealership dress code.Assists all customers and associates in a friendly, professional, and efficient manner.Checks with the parts manager, wholesale representative, inventory control administrator, parts counter people, or shipping and receiving clerk before leaving to coordinate any last minute pick-ups or deliveries.Picks up and delivers parts and equipment to customers, satellite stores, wholesale accounts, and vendors.Provides high level of service to all customers. Pulls and fills orders from stock, as directed.Ensures that parts to be delivered matches invoice. Verifies that invoice matches purchase order for each pick-up.Checks payments received with the invoices for each delivery.Keeps an accurate log of daily deliveries and pick-ups. Requests recipient’s signature on each delivery entry.Secures and unloads truck each night. Turns in all paperwork and undelivered parts.Helps maintain the professional appearance of the parts department and vehicles.Pulls orders for delivery to body shop, making sure all parts are tagged with customer names and job number.Notifies parts manager of any opportunities for gaining new customers and increased sales.Follows department policy and instructions handling cash, checks, credit cards and other forms of payment.Handles basic maintenance of the truck including filling tank with fuel, checking oil, keeping it clean, and making sure required maintenance and inspections are performed. Advises parts manager if delivery trucks need major repairs and maintenance, such as tire replacement.Helps with stocking and posting orders when they arrive to expedite delivery to shop technicians and wholesale accounts.Ensures that customer concerns are handled as quickly as possible if within the authority and capability of the Parts Driver. Notifies the Parts Manager of any customer concerns, according to dealerships guidelines.Assists outside sales representatives with their orders.Maintains a prompt, efficient and timely flow of paperwork.Notifies Parts Manager of any illegal or improper activity.Adheres to guidelines for working with customers to ensure maximum customer satisfaction and loyalty.Follows federal, state and local law as well as company policy about safeguarding all information.Works well with all dealership personnel, promoting teamwork, good relationships and morale.Keeps current with any training that might be required for this position.Adheres to safety requirements, including but not limited to, vehicle operation, forklift training and package handling.If assigned, checks with the collision center each day to expedite parts deliveries.#Service Support
