Sales - Solutions Support Representative

• Establish and sustain direct verbal and written contact with client Safety Products customers on such efforts that include technical, commercial, and price-based inquiries and topics.
• Work on budgetary and formal bid requests to determine product specification and bid parameters, qualifications, stipulations, and time frames.
• Fully participate in the project contract process in the CRM, from quoting to sale or possible loss, by justifying, recording, and monitoring the projects through the issue of quotations, influence of customer decision, order entry, and product order fulfillment and after sales product completion efforts. This includes:
• Provide customers with “value engineered” alternative products from client for consideration. These solutions will meet the application needs potentially saving customers in terms of materials costs, delivery, and installation time.
• Maintain timely and consistent communication with sales personnel regarding the status of pending quotations.
• Secure needed information from customers, or their designated engineering representatives to accurately complete takeoffs/job bidding/quotations and orders.
• Leading the Project Review meetings, order entry, data and drawing submittal/approval process and negotiations as may be needed after the initial quotation or customer order submittal.
• Manage the schedule of client tempered water systems (TWS) and ThermaFlow® Plus order deliveries with the customers.
• Review engineering and architectural “build-outs”, potentially using Business Information Modeling (BIM) design tools to offer technical support on Client catalog of products.

• Must have mechanical, electrical, or manufacturing technical background, understanding or experience.
• Degree in STEM field strongly preferred. Will consider technical training school diploma or certificate in STEM field in lieu of four year degree.
• This is an entry level role. A new grad is ideal. Will consider 2+ years of experience.
• Must be able to work on Encon provided ERP computer programs.
• Experience with Microsoft Office suite, specifically Excel.

• A strong technical aptitude with customer service, interpersonal and organizational skills being a necessity.
• Must be able to effectively manage multiple projects with a number of different customers simultaneously.
• Self-motivated – an ability to work independently and push oneself to achieve more.
• Excellent written and verbal communication skills
• Confident, articulate, and professional speaking abilities (and experience)
• Ability to solve practical problems and deal with a variety of unknown variables working toward solving issues related to customer demands, complaints, and general needs.

LanceSoft