Ensuring smooth and secure real estate closings for all involved in the transaction.PGP Title is where real estate closings meet precision, care, and teamwork. For over 20 years, our full-service title and settlement professionals have partnered with PulteGroup’s homebuilding and mortgage teams to deliver seamless, on-time closings. Headquartered near Dallas, TX, we’re proud of our inclusive culture, guided by values like doing the right thing and working as a unified team. If you’re looking for a career with purpose, growth, and the chance to make a difference, you’ll find it here.Apply now and discover a career where your contributions are valued, your growth is supported, and your work makes a lasting impact.This position is located in Carmel, Indiana.JOB SUMMARY:Responsible for achieving branch strategic and financial objectives by establishing and overseeing efficient closing/settlement processes, developing internal and external customer relationships, preparing, and maintaining branch budgets and managing and developing branch staff.PRIMARY RESPONSIBILITIES:Ensure daily branch operations are conducted in accordance with operations standardsEstablish and monitor processes for accurate and timely processing of title, scheduling, closing preparation, closing and post-closingCoordinate with business partners to ensure smooth transitions and support between land, construction, sales, accounting, and mortgageEnsure quality customer service. Monitor and respond to Pulte Group's customer service management system (CQE).Review and respond to monthly quality and accounting auditsEnsure proper handling of all funds and closingsPrepare and adhere to departmental budgets with focus on expense reduction and maximizing revenueMarket value of PGP to Pulte Group and Pulte Mortgage, customers, realtors, and other lendersPerform as a team member in allocating and coordinating the workflowMaintain thorough and current knowledge of all federal, state, and local regulations as well as internal policies and proceduresKeep abreast of area competitors' products, services, and costsMaintain and foster branch participation in division/community events and promote Pulte values and cultureEnsure that all security procedures are followed, branch is operationally sound, and satisfactory audits are achieved.Identify & mitigate operational risk and to ensure ongoing adherence with compliance proceduresOther duties as assignedMANAGEMENT RESPONSIBILITIES COACHING & FEEDBACK:With Direct Reports:Ensure appropriate staffing to meet department needsUtilize recruiting and selection tools/processes to build organizational talentDelegate work according to employee's abilities and skillsEvaluate employee performance and plan for compensation actions in accordance with that performanceProvides developmental opportunities through identification of internal and external training opportunitiesProvides continuous coaching with regard to functional and leadership as well as technical skills and behaviorsMaintain staff schedules to provide adequate coverage at all timesFacilitate regular employee meetings to discuss goals, disseminate company information, discuss operational issues, etc.Supervise, coach, and develop staff regarding service expectations, policies, procedures, products, systems and banking transactions.REQUIRED EDUCATION:High School Diploma or equivalent required. College degree preferred.Notary Public preferred.Escrow Officer license required.REQUIRED EXPERIENCE:Minimum of 3-5 years Escrow Operations ExperienceSupervisory Minimum of 2 years at a supervisory level or above.Specialize in RESPA with understanding of company's underwriting guidelinesUnderstanding of title and settlement rules and regulationsEffective communication, presentation, and organization skillsCapacity to work in a multi- location team environmentAbility to prioritize conflicting demands & meet department needs with available resourcesEfficient in Microsoft Windows, Outlook, Excel, One Note and Softpro is a plusLoyal: Shows firm and constant support to a causeTeam Player: Works well as a member of a groupFunctional Expert: Considered a thought leader on a subjectSelf-Starter: Inspired to perform without outside helpGoal Completion: Inspired to perform well by the completion of objectivesResolve complex problems and execute complex transactions as needed#LI-KC1#LI-ONSITEPulteGroup, Inc. and its affiliates do not accept unsolicited resumes from individual recruiters or third party recruiting agencies (collectively, “Recruiters”) in response to job postings. If Recruiters nevertheless submit one or more unsolicited resumes to any employee at PulteGroup, Inc. or its affiliates without a valid written agreement in place for this position, it will be deemed the sole property of PulteGroup, Inc. and its affiliates. No fee will be owing or paid to Recruiters who submit unsolicited candidates, in the event the candidate is hired by PulteGroup, Inc. or its affiliates as a result of the referral, without a written agreement between PulteGroup, Inc. and through any means other than via our Applicant Tracking System.We are an and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We will provide a reasonable accommodation to a qualified applicant with a disability that will enable the individual to have an equal opportunity to participate in the application process and to be considered for a job.All employees must be committed to fair and nondiscriminatory lending, in conformity with the Equal Credit Opportunity and Fair Housing acts, and to compliance with all applicable laws, regulations and company policies. Employees must act responsibly in their efforts to provide financial services to Pulte customers and to provide support to Pulte's core purposes.All offers of employment are contingent upon clear results of a comprehensive pre-hire background check including credit, criminal, education and employment.
