Associate Sales Consultant
Toll Brothers
- Goodyear, AZ
- Permanent
- Full-time
- Generate Traffic
- Maintain online presence with updated information for assigned community such as Tollbrothers.com, MLS, etc.
- Partner with the Online Sales team to help drive internet lead conversion
- Build and leverage relationships with Real Estate Agents
- Conduct regular prospecting and appointment setting activities
- Coordinate with the marketing team to plan traffic generating activities
- Drives Results
- Proactively manage the supply of quick delivery home in the community
- Complete competitive analysis on products, features, neighborhoods, and amenities
- Monitor community and model home appearance to achieve White Glove Checklist standards
- Demonstrate model home, community/floorplan features and homesites to customers
- Utilize core applications such as Salesforce, Pivotal, Microsoft Office applications, E1, etc. to complete business needs and update our customer information
- Prepare and present paperwork including real estate related documents to customers purchasing a new Toll Brothers home
- Attend and participate in all sales meetings
- Customer Service
- Provide customers an exceptional experience who visit the sales center, building relationships and learning about the customer’s story
- Partner with the design studio team to meet business objectives and enhance the customer experience
- Assist in facilitating mortgage process with TBI Mortgage, which can include:
- On the front end, ensuring buyer makes application with TBIM and receives commitment letter.
- On the back end, working with customer’s lender to ensure loan is on track to settle, providing documentation, creating and providing comps to lenders appraiser
- Manage and facilitate the weekly communication processes with post-sale customers
- Deliver Tiffany closing gift to homeowner’s new home
- Focus on the customer through:
- Understanding of the customer needs and Toll Brothers offerings to create win-win solutions
- Builds business partnerships as a trusted advisor relationship
- Selling: uses sales techniques to develop leads and gain customer commitment
- Collaboration: ability to work with and learn from internal partners (Online Sales and Construction) across multiple departments to serve the customer and generate sales
- Negotiation: ability to effectively explore alternatives, influence and persuade the other party to achieve acceptance and commitment
- Communication: when speaking and writing, uses appropriate grammar, organizes ideas clearly, and articulates ideas concisely with ease
- Willingness to take on additional responsibilities outside the scope of your job duties
- Essential:
- 3+ years sales experience
- Real Estate license is required in some states
- Weekend availability is required
- Maintains a full-time, 5-day work week
- Preferred:
- Bachelor’s degree
- 3+ years new home sales experience
- New home construction knowledge