Associate Customer Support Scientist

Azenta Life Sciences

  • South Plainfield, NJ
  • $46,000-57,000 per year
  • Permanent
  • Full-time
  • 12 days ago
Azenta Inc.At Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.All we accomplish is grounded in our core values of Customer Focus, Achievement, Accountability, Teamwork, Employee Value and IntegrityJob Title Associate Customer Support ScientistJob DescriptionPosition Title: Associate Customer Support ScientistLocation: South Plainfield, New JerseyShift: M-F 9am-5pmIntroAt Azenta, new ideas, new technologies and new ways of thinking are driving our future. Our customer-focused culture encourages employees to embrace innovation and challenge the status quo with novel thinking and collaborative work relationships.Azenta Life Sciences is a global leader in the life sciences space with headquarters in Burlington, MA, and offices and operations worldwide. We are a market leader in automated bio sample management solutions and genomic services across areas such as drug development, clinical and advanced cell therapies for the industry's top pharmaceutical, biotech, academic and healthcare institutions globally. We provide unparalleled capabilities with our lab analysis, sample management and storage services, informatics software, and consumables, with the largest installed base managing over 55 million samples globally.What You’ll Do
  • Respond to customer inquiries across phone, email, and live chat channels in a professional, efficient, and courteous manner.
  • Troubleshoot and resolve customer issues, escalating complex cases as needed.
  • Create, update, and validate customer records in CRM and ERP systems (e.g., Salesforce, Oracle Cloud).
  • Support account setup, general account use, and billing or payment issues.
  • Identify and resolve customer data quality issues (duplicates, inconsistencies, outdated records).
  • Collaborate cross-functionally with Finance, Operations, and Sales to resolve customer issues and ensure seamless customer interactions.
  • Support internal project initiatives and follow them through to completion.
  • Create and maintain support documentation, SOPs, FAQs, and internal knowledge base articles.
What You Will Bring
  • Bachelor’s degree in a related field or equivalent experience.
  • 1 to 3 years of experience in customer service or support roles.
  • Strong verbal and written communication skills.
  • Strong problem-solving skills with a proactive mindset.
  • High attention to detail and accuracy in data entry and record keeping.
  • Ability to manage multiple tasks and prioritize in a fast-paced environment.
  • A team-oriented mindset and collaborative approach.
  • Empathy, patience, and professionalism in customer interactions.
  • Adaptability to new technologies and evolving business processes.
  • Strong problem-solving skills, with the ability to identify, understand, and resolve customer issues and data discrepancies effectively.
  • This role is a Hybrid schedule: 4 days on-site, 1 day remote (South Plainfield, NJ).
  • It’s an Office environment with standard computer use.
  • Specific vision abilities required by this job include close vision requirements due to computer work.
EOE M/F/Disabled/VetIf any applicant is unable to complete an application or respond to a job opening because of a disability, please email at for assistance.Azenta is an Equal Opportunity Employer. This company considers candidates regardless of race, color, age, religion, gender, sexual orientation, gender identity, national origin, disability or veteran status.United States Base Compensation: $46,000.00 - $57,000.00The posted pay range for this position is an estimate based on current market data and internal pay structure. Final compensation may vary above or below this range depending on factors such as experience, education (including licensure and certifications), qualifications, performance, and geographic location, among other relevant business or organizational needs.

Azenta Life Sciences