Traveling Training Support Specialist
CSIG Holding Company
- Brighton, MI
- Permanent
- Full-time
- 90% Travel Required in the Midwest
- Learn more about CorsoCare Personal Care below!
The Training Support Specialist for CorsoCare Personal Care plays a vital role in supporting operational efficiency by managing various aspects of daily business activities. The Training Support Specialist oversees the development and presentation of interactive lesson plans, reinforces existing processes, manages training regions, learning plans for new leaders, and communication channels to ensure smooth operations. The role requires excellent organizational skills, attention to detail, and the ability to handle multiple tasks in a fast-paced environment. The specialist will also be responsible for managing special projects and supporting leaders with their operational needs. This role reports to the Director of Training and Education.Required Experience for CorsoCare Personal Care Training Support Specialist:Minimum high school diploma; Bachelor's degree preferredPrevious Healthcare, Geriatrics or experience working with the elderly population preferredAbility to understand and integrate learning concepts and technology for differing learning styles to ensure effective learning experiencesPassion for teaching and demonstrated ability to execute training programs and mentor staffKnowledge with updating training materials and maintaining a library of training materialsProficiency in Microsoft Teams and collaborative communication toolsExcellent organizational, problem-solving, and time-management skillsAbility to handle confidential information with discretionStrong written and verbal communication skillsAbility to manage multiple priorities and meet deadlinesAccountability for CorsoCare Personal Care Training Support Specialist:Manages the education of new directors shoulder-to-shoulder during the second week of new leader training and arranges one-on-one remedial training to address individual skill and knowledge gaps, both virtually and in personParticipates in the development and presentation of interactive lesson plans, which include objectives, course content, methods of instruction, and evaluation strategies, ensuring that these methods remain up-to-date, relevant, and aligned with business needs and best practices. Collaborates on pieces of training and provides input into PowerPoints and facilitator guidesDelivers targeted training for new directors, including shoulder-to-shoulder coaching during week two of onboarding and individualized remedial training based on identified skill or knowledge gapsDesigns and facilitates engaging lesson plans aligned with business needs, incorporating updated content, instructional methods, and evaluation strategiesCollaborates on training development, contributing to PowerPoints, facilitator guides, and other instructional materialsMaintains and updates training content to reflect policy and process changes, organizing materials in a train-the-trainer formatPartners with Regional and Operations Specialists to assess training needs and deliver support across assigned regions, both virtually and in personOversees Learning Plans for new leaders, addressing knowledge gaps through peer mentorship and one-on-one coachingSupports operational excellence through participation in reviews, meetings, and events, while remaining current on systems and processes including EHRs and electronic care documentationActs as a subject matter expert and resource for leadership training and developmentAdditional Responsibilities:Communicate expectations, updates, and team roles to support business successAlign messaging with the organization's culture, mission, and visionCommunicate professionally via phone, text, and emailSupport the overall operations of CorsoCare Personal Care through collaboration with various departments and teamsMaintain high ethical standards, comply with regulations, and ensure confidentiality of internal operations and employee recordsSkills for Success:Applying knowledge of our business and competition to advance organizationManaging complex situationsConsistently achieves results, even under tough circumstancesPlanning, scheduling and prioritizing to meet business needsManaging conflict resourcefully while minimizing dramaSharing our vision and strategy to motivate others to actionRelating openly and comfortably with diverse groups of peopleUnderstanding our organizational structure and navigates through policies, regulations, functional, community and home office team relationshipsCommunicating clearly and frequentlyBeing open to try new things and learns from successes and failuresMaking good and timely decisions that keep the organization moving forwardHolding self and others accountable to finishing tasks and dutiesTaking on new challenges with a sense of urgencyBeing flexible and approachableRebounding quickly from setbacksGaining confidence and trust of othersTechnology proficiency (Microsoft Office, EHRs, AI tools)Metrics that Matter:Retention of Personal Care Director: 95% or more per quarterNew Hire Survey Results: 85% positive or better for PCDLearning Plan completion: 95% per quarter PCDRelias Completion Portfolio: 95% or better PCDGeneral Working Conditions:
This position entails standing for long periods of time. While performing the duties of this job, the employee is required to communicate effectively with others, sit, stand, walk and use hands to handle keyboard, telephone, paper, files, and other equipment and objects. The employee is occasionally required to reach with hands and arms. This position requires the ability to review detailed documents and read computer screens. The employee will occasionally lift and/or move up to 25 pounds. The work environment requires appropriate interaction with others. The noise level in the work environment is moderate. Travel to different locations will be required.This classification description is intended to indicate the general kinds of tasks and levels of work difficulty that are required of positions given this title and should not be construed as declaring what the specific duties and responsibilities of any particular position shall be. It is not intended to limit or in any way modify the right of any supervisor to assign, direct and control the work of the employees under her/his supervision. The use of a particular expression or illustration describing duties shall not exclude other duties not mentioned that are of a similar kind or level of difficulty.#CSALL