Assistant General Manager - Thunder Ridge Nature Arena

• Implement facility policies and goals in accordance with the management contract, client’s objectives, and corporate policy.
• Meet with department heads to review activity, operating, and sales reports. Determine changes to the programs and/or operations and oversee implementation with the department heads.
• Negotiate contracts and agreements with suppliers, promoters and tenants for necessary activities and services at the facility.
• Assist in the development of long-range plans and program objectives in accordance with the management contract and corporate policy.
• Guarantee all codes, laws, ordinances, policies, procedures, risk management, safety precautions, rules, regulations, and emergency procedures are followed.
• Implement procedures within the departments to establish and maintain customer service standards that are designed to ensure a positive and professional image and generate repeat business.
• Assist in the preparation of the annual budget and capital project budget for future repairs and improvements to the facility.
• Establish and maintain contact with booking agents, professional managers, promoters, and others within the industry to encourage continual and regular use of the facility.
• Conduct post-event operational and financial review and analysis.
• Coordinate, implement and administer personnel development/training and safety/emergency procedures.
• Review and approve all purchasing, travel, and promotional expense activity.
• Work extended and/or irregular hours including nights, weekends, and holidays.

• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Ability to prioritize multiple projects and meet strict deadlines.
• Ability to work under minimal supervision.
• Ability to work flexible hours, including nights, weekends, and holidays in addition to normal business hour as needed.
• Must have professional attitude and appearance.

• Bachelor’s degree from an accredited four-year college or university and a minimum of five (5) years’ industry experience with at least three (3) of those years in a management function of an arena, convention center or stadium; or an equivalent combination of education and experience.

• Possess skills and experience in contract negotiation, business law, labor relations, union contracts, purchasing procedures, and supervising personnel.
• Engage in much decision making that is generally governed by procedure and guided by policy.
• Demonstrate knowledge in the practices and terminology of public relations programs, advertising, marketing, and sales.
• Plan, coordinate and direct varied and complex administrative operations.
• Supervise and recognize human resource and personnel problems, deal constructively with conflict, supervise, and motivate personnel, provide counsel on routine and sensitive personnel matters, and execute applicable solutions.
• Respond to crowd control and/or crowd management situations in a prompt and decisive manner during crisis situations.
• Operate a personal computer using MS-DOS, Windows, Word, Excel and/or Lotus 1-2-3, and other standard office equipment.
• Follow oral and written instructions and communicate effectively with others in both oral and written form.
• Organize and prioritize work to meet deadlines. Work effectively under pressure and/or stringent schedule and produce accurate results.
• Maintain an effective working relationship with clients, employees, exhibitors, patrons, and others encountered in the course of employment.
• Be licensed and insured to operate a motor vehicle in the United States.
• Remain Flexible and adjust to situations as they occur.
• Excellent communication and interpersonal skills and organizational ability
• Ability to work with and maintain highly confidential information is required.
• Ability to work simultaneously with a broad variety of vested interest groups and to foster a cooperative environment.
• Demonstrated knowledge of the principles and practices used in the successful management of entertainment or convention facilities of a similar description.
• Ability to anticipate problems and implement immediate corrective action.
• Ability to perform effectively under significant pressure typically associated with meeting the demands and timetables of the entertainment industry.
• Considerable knowledge of event solicitation and presentation, public relations, advertising and media relations and event planning
• Considerable knowledge of safety regulations and other federal, state, or local laws and regulations
• Strong orientation towards hospitality/customer service for the meeting, convention, and entertainment industry
• Basic knowledge of facility operating standards, building maintenance, custodial, personnel and office management
• Effective supervisory skills. Ability to deal effectively with human resource and personnel problems; to deal constructively with conflict; to motivate, provide counsel and execute applicable solutions.
• Ability to manage a facility of same size and type.

ASM Global