Record Retrieval Support Specialist

• Handle outgoing medical records requests through our portal.
• Contact healthcare facilities and doctors’ offices to request records and answer emails. Provide good customer service on the phone/ via email.
• Follow company policies and laws to protect confidentiality. Report any issues to the Manager.
• Keep the Supervisor updated with necessary information. Report any customer service issues or potential HIPAA violations.
• Inform the Supervisor about any work difficulties or special requests. Help with extra tasks when needed.
• Stay informed about HIPAA regulations and facility policies.
• Use Microsoft Word and Excel for back-end tasks. Ensure accurate data entry.
• Be flexible and handle challenging situations professionally.

• High School Diploma or GED.
• Effective communication in English.
• Previous administrative or back-office experience, especially in healthcare, is preferred.
• Basic skills in Microsoft Excel and Word.
• Understanding of medical records processes and HIPAA regulations.
• Strong organizational skills to manage workload and meet goals.

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