GUEST SERVICES & EVENTS TEAM MEMBER - Publix Sports ParkSports Facilities Management, LLCLOCATION: Panama City Beach, FLDEPARTMENT: OPERATIONSREPORTS TO: OPERATIONS MANAGERSTATUS: PART-TIMEABOUT THE COMPANYPublix Sports Park is a premier sport, recreation and entertainment destination focused on improving the health and economic vitality of Panama City Beach, Fl. You will be joining a championship level team focused on fun, fulfillment and service built to enrich the community as well as your career and personal growth.Publix Sports Park is a member of The Sports Facilities Companies and is the nation's leading resource for managing and developing sports, recreation, wellness, and events facilities. We provide a highly collaborative and supportive culture that raises our team members to new levels of career growth. Together, we will carve a path in a hyper-growing industry where you will enjoy the journey and learn from the industry's best while having some fun.SFC was awarded national recognition as a Top Workplace and is considered a workplace of choice. Our mission-focused company is highly entrepreneurial, team-oriented with a culture centered on collaboration, accountability, excellence, and service. We are growing rapidly and looking for high performers at every level to grow with us.POSITION SUMMARYThe Guest Services and Events Team Member provides the first point of contact for all guests. The Guest Services and Events Team Member is expected to provide excellent customer service to all visitors and always displays a vast amount of knowledge of the facility's programs and offerings.PRIMARY RESPONSIBILITIES WILL INCLUDE, BUT ARE NOT LIMITED TO THE FOLLOWING:GUEST SERVICES:
Greet guests and provide information and wayfinding as needed
Provide courteous and friendly first-in-class service to all guests
Register guests and process payments for leagues, camps, clinics, drop-in, etc.
Be knowledgeable about facility programs (format, pricing, meeting dates/times)
Operate ticket sales booth and handle cash
Supervise athletic fields and enforce rules during events
Occasionally record event scores (tournaments/leagues) and print game sheets
Maintain confidentiality and discretion with guest and Team Member information
Professionally resolve guest concerns and complaints and/or direct to appropriate Manager
Maintain a clean space and perform regular walk-throughs (indoor/outdoor) to ensure venue cleanliness
Know and enforce the venue policies and procedures
Complete special projects, daily assignments, and other duties as assigned
MINIMUM QUALIFICATIONS:
Flexible work schedule (e.g., nights, weekends, holidays and long hours) and regular attendance necessary
Excellent communication skills, both verbal and written
Ability to maintain focus in a high-volume, fast-paced environment
Customer service and cash handling experience preferred or quick study
Must be able to work weekends from August to May, and both weekday and weekend availability from June to July..
Must be at least 16 years of age
WORKING CONDITIONS AND PHYSICAL DEMANDS:
Must be able to lift 20 pounds waist high
May be required to sit or stand for extended periods of time whether indoors or outdoors, and squat, stoop or bend
