Customer Service Representative - Zip North America

• Manage all aspects of Sales and Customer Service Administration, including order entry/tracking, returns, product knowledge requests, product registration, and service requests for commercial and consumer clients via phone and email.
• Handle inbound and outbound calls and emails from customers and prospects, ensuring professional communication and timely resolution of inquiries.
• Take full ownership of Sales and Service Cases from initiation to resolution, ensuring customer satisfaction and follow-up.
• Promote and education customers on the benefits of the Zip Care service plan, clearly communicating features, pricing, and coverage to drive enrollments.
• Maintain and ensure timely and adequate responses to phone and website requests
• Emphasize product and service benefits, answer detailed product questions, and assist in quoting prices and preparing responses to RFQs.
• Proactively promote and educate customers on the benefits of the Zip Care service
• Support the sales team by assisting with administrative processes, tracking order and case statuses, and relaying key customer feedback. Participate in ongoing sales and product training to remain informed on product lines, service plans, and brand positioning.
• Represent and reinforce the company’s brand identity and values through all communication channels and customer touchpoints.

• Bachelor's degree or an acceptable combination of education and experience
• Solid experience in upscale customer service, data entry, call control and time management
• Knowledge of sales principles, methods, practices, and techniques
• Strong problem identification and objections resolution skills
• Ability to build and maintain lasting relationships with customers
• Exceptional verbal, written and interpersonal communication and presentation skills
• Self-motivated, with high energy and an engaging level of enthusiasm
• Ability to perform basic calculations and mathematical figures
• Ability to work individually and as part of a team
• High level of integrity and work ethic

• Salesforce or other CRM platform experience - 2-3 years
• SAP or other ERP platform experience - 2-3 years
• Microsoft Office experience including Word, Excel, PowerPoint - 4-5 years
• Customer Service Experience in an affluent community or with an upscale product - 2-3 years
• Experience working closely with Sales and Service Professionals and/or Appliance Repair Technicians

Culligan