Operations Support Specialist
J. J. Keller and Associates
- Neenah, WI
- Permanent
- Full-time
Functional Area: Office/Clerical
Employment Type: Full-Time
Work Options: In Office at Location Specified Above #LI-Onsite
Work Hours: Standard Business HoursPosition SummaryJ. J. Keller is looking for an Operations Support Specialist to join our Service Operations team! J. J. Keller was founded over 70 years ago and we provide over 90% of the Fortune 1000 companies with solutions and expert insights to help create safe work environments and simplify the complexities of compliance. With over 7 million employers in this country, the need for our solutions is always growing. Our success demands we add talent to our team in order to support the needs of our clients.As part of our Service Operations team at our Neenah, WI corporate campus, you will be responsible for performing tasks to ensure our clients are in compliance with regulations related to their fleet, such as permitting, licensing and vehicle tax. If you have experience working in an office setting, have great attention to detail and experience in excel this could be the opportunity for you!Job Responsibilities
- Audits credentials in accordance with local, state and federal regulations.
- Prepares permit credentials and distributes to clients' corporate or fleet locations.
- Enters accurate title, registration, and/or license plate information into internal systems for primary and major account clients.
- Investigates and resolves discrepancies between credentials/titles received against the order that was placed. Refers complex issues to appropriate person.
- Follows up with states/vendors regarding transaction statuses via phone and/or email as necessary.
- Enters unit additions, changes and deletions for clients and creates applicable work orders.
- Opens, sorts, and organizes incoming documents, plates, and other mail items. Prioritizes credential/title distribution based on customer needs.
- Sends out applicable information (registrations, titles, and/or licenses) to customers in an efficent and timely manner.
- Maintains the exception list for both major and primary account clients.
- Maintains confidentiality of information obtained from and on behalf of clients; taking appropriate steps to ensure documents and information are properly secured at all times.
- Monday - Friday Work Schedule
- Flex-time
- Annual Reviews + Merit Increases + Quarterly Bonus Program Paid Out When Company Goals are Met!
- Medical + Dental + Vision Insurance
- Associate Growth/Promotional Opportunities
- Tuition Reimbursement, eligible your FIRST DAY
- 401(k) with Employer Match + Company-Funded Annual Profit Sharing
- 17 Days Paid Time Off (PTO) + 8 Paid Company Holidays + 1 Paid Floating Holiday
- Jean-friendly environment, every day of the week!
- Cafe that offers breakfast, lunch and multiple a la carte items
- FREE access to our onsite Fitness Center, Yoga Studio and a fully paid online Fitness Subscription
- FREE access to our J. J. Keller Wellness Center, with access to some prescriptions at no cost
- Near 1-mile long walking trail that wraps around the campus
- Multiple collaboration stations
- 1+ years of experience in a general office setting preferred.
- In lieu, will consider a combination of experience and post-secondary education.
- Must be proficient in the use of a PC and MS Office Suite.
- Ability to work in a fast-paced, deadline driven environment.
- Strong multi-tasking and organizational skills.
- Strong detail orientation.
- Willingness to participate in background check/fingerprinting requirements at state or local jurisdictions to obtain access as needed to fulfill services.