Customer Service Representative
Navia Benefit Solutions
- Moraine, OH
- Permanent
- Full-time
We’re a people first benefit administrator that relies on a fast-growing team of creative thinkers, problem-solvers, and go-getters to bring our participant experience to the next level. Our mission? To create better lives and provide a simple and amazing benefits experience. If you love providing excellent service, innovating the way benefits are administered, and being part of a large work family, you’ll fit right in.What You’ll Do:
As our Participant Advocate, you’ll be a friendly voice our participants can rely on. You’ll work closely with our participants to navigate through educating, problem solving, and supporting. Participant Advocate’s take an active role in meeting our company defined goals, and to be successful you’ll need to be positive, empathetic, patient, and passionate about providing service excellence. Your role in our mission will be to guide people through their benefits experience with care and clarity. If you enjoy helping others and making complex things easier to understand, this role is for you.Your Day-to-Day Might Include:Support customer questions through phone, email and other forms of service deliveryComplete 80-100 transactions per day with empathy and compassionEducate participants about their IRS regulated benefitsConsistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, AmazeExecute a high level of service delivery in interactions both external and internalFollow best practices for sensitive HIPAA informationStay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house knowledge base, CRM, etc)Follow a strict phone schedule (schedule adherence will be measured)What We’re Looking For:1 year of customer service experienceMust have a great phone personality and genuinely enjoy helping peopleAble to communicate IRS benefits conversationally in laymen termsStrong oral and written communication skillsHigh attention to detailMust be able to multi-task (working on administrative tasks in between phone calls)Must have excellent follow through and organizational skillsStrong time management skillsConsistent attendance is a crucial part of this role and will be closely monitored and measuredWhy You’ll Love Working Here:Friendly, supportive team cultureOpportunities to grow your career, we love to promote from within!Generous health benefitsCompany sponsored wellness benefitsComplimentary Life Insurance and Long-Term Disability InsurancePaid time off (Holidays & Floating Holidays)Work from homePlease visit our career page and apply directly: www.naviabenefits.com/workatnaviaNot all positions allow for remote work, but those that do will only be available in the following states: AZ, CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, PA, SD, TN, TX, UT.Powered by JazzHR