Case Manager, Office Based

• Medical, Dental, Vision, 401k match, HealthJoy - a no cost medical and mental health online resource available Day 1, and much more
• Robust earned paid time off program (PTO)
• Federal Loan Forgiveness Program (available on eligible roles)
• Tuition & Professional Development Assistance

• Create a standout client care experience by effectively coordinating with the treatment team and linking clients to community resources.
• Act as an effective subject matter expert when working with your team to assist other QMHS team members in identifying resources to advocate for clients.
• Act as a liaison with outside providers such as inpatient units and residential settings.
• Assist MH/SUD clients by identifying support needed in the following areas: educational, medical, vocational, housing, and daily living skills resulting in clients to be successful in their communities.
• Assist in crisis intervention and prevention in the community.
• Complete benefit analyses to aid clients in obtaining presumptive Medicaid.
• Maintain client charting electronically in accordance with Medicaid, ODMHAS, CARF and professional standards.
• Maintain clear communication with referents or designated liaison person.
• Encourage, monitor, and follow-up on client engagement and participation in all treatment plan activities.
• Represent Signature Health Inc. at community events to provide linkage and education regarding SH services and community resources.
• Assist in crisis intervention and prevention in the community.
• Participate in community outreach.
• Participates in all quality assurance and utilization review activities.
• Comply with all agency policies and procedures.
• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.
• May be required to perform telehealth services as determined by Signature Health.
• Adherence and completion of compliance training provided by Signature Health.
• Responsible for and completes all productivity/documentation requirements.
• Participate in all assigned staff meetings and staff development programs.
• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.
• Other duties as assigned.

• High School Diploma or equivalent required.
• American Heart Association (AHA) Basic Life Support (BLS) certification required.
• Bachelor's Degree in related social services field preferred.
• 1-3+ years of previous case management or relevant experience preferred.
• CDCA preferred.
• Strong computer skills with Microsoft, Excel, etc.
• Knowledge of the community, community organizations, and community resources.
• Knowledge of ASAM levels of care, ability to assist client in obtaining residential, detox, and supported housing services in the community.

• Work is normally performed in a typical interior/office/clinical work environment.
• While hours of operation are generally standard, flexibility to work evenings and extended hours may be required.
• Requires periods of sitting, standing, telephone, and computer work.
• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.
• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.
• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.
• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.
• Possible exposure to blood borne pathogens while performing job duties.
• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.
• Sufficient dexterity to operate a PC and other office equipment.

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