IT Asset Specialist

• Maintain physical organization and cleanliness of IT assets across all facilities.
• Follow processes to prepare, deploy, or ship IT assets for new hires.
• Follow processes to retrieve assets from terminated team members.
• Deliver phone support for user issues related to IT assets.
• Assist in the physical movement of IT assets as required.
• Maintain high levels of accuracy in our asset management platform.
• Continuously evolve knowledge of IT assets and related support.
• Perform assets audits per an established schedule.
• Perform life cycle analysis for IT assets.
• Create and manage PO requests for asset-related products or services.
• Manage asset retirement processes including proper disposal as required.
• manage projects related to IT assets.
• Contribute to the development and implementation of IT policies, procedures, and best practices.
• Stay updated on emerging IT trends, technologies, and industry standards, and make recommendations for process improvements.
• Perform other administrative and coordination tasks as required to support the IT department.
• Attend all required meetings and events.
• Adhere to company policies and procedures.
• Other duties as assigned.

• Displays a high level of attention to detail and organization.
• Possesses a fundamental understanding of asset management and IT asset concepts.
• Understands the importance of inventory accuracy and can work well within an asset management platform.
• Demonstrates proficiency with Microsoft M365 in general and with Excel specifically.
• Demonstrates proficiency in ticketing systems and help desk software.
• Works with urgency and functions well in a high-churn environment.
• Ability to handle various projects in a fast-paced environment.
• Demonstrates a willingness to learn and adapt to new technologies and processes.

• High School Diploma or GED equivalent.
• 2 or more years of experience in an inventory or asset management function.
• Proficiency in Computer Sciences or Information Technology a plus.
• Experience in a Contact Center or related environment a plus.
• Experience with technical knowledge and understanding of IT systems, hardware, software, and networks a plus.
• Prior experience in an IT Help Desk or customer support role is preferred.

• Understand multiple frameworks, values, and norms.
• Demonstrates an ability to flex style when faced with myriad dimensions of culture to be effective across cultural contexts.
• Negotiation: Negotiates and facilitates cultural differences, conflicts, tensions, or misunderstandings.
• Judgement: Can discern when to inquire, advocate, drive, or resolve more decisively.
• Continuous learning: Commits to continuous learning / improvement in diversity, inclusion, and cultural competence.
• Corporate communications: Acknowledge and address possible unfavorable impacts.
• Corporate Social Responsibility: Influences media and marketplace via communication and community outreach to competitively position the organization.
• Brand Management: Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to: Enhance the supply chain increase market share, revenues, and loyalty.
• External Market Knowledge: Understands and is current on global and local trends/ changes and how they inform and influence D&I.
• Supplier Diversity: Identifies, partners, and leverages relationships with key external diverse suppliers, organizations, and customers to: Enhance the supply chain increase market share, revenues, and loyalty.

North End Teleservices, LLC