Exchange Administrator
Leidos
- Aurora, CO
- $68,900-124,550 per year
- Permanent
- Full-time
- Individuals in this role may be required to remotely log into servers in order to perform technical software configuration, rebooting, and other remedial actions.
- Provide implementation, troubleshooting, maintenance, and monitoring support for physical and virtual servers.
- Collaborate with peers and other service lanes to perform network latency analysis to address slow connections and user experience issues.
- Join effort to collect data, conduct analysis, develop, and implement solutions associated with incident tickets and requirements.
- Establish and maintain comprehensive availability and capacity management solution using lessons learned and best business practices
- Provide follow-up reports (technical findings, feedback, resolution steps taken) for root cause analysis, operational assessment and process improvement initiatives.
- Support customer requirements in a 24/7/365 environment and be able to provide on-call support during outages occurring after hours.
- Update operations and monitoring documentation for 24/7/365 Operations Watch personnel.
- Supporting issues related to group mailboxes and distribution lists to include designating an end-user(s) as the group mailbox owner.
- Managing and operating email routing devices and services (like McAfee, Proofpoint and Edge devices).
- Perform day-to-day management and administration for Exchange Online system within an Office 365 hybrid/cloud environment.
- Manage, maintain, and troubleshoot email retentions systems utilizing Veritas Enterprise Vault.
- Managing roles and services, user permissions, email queues, and dynamic distribution groups.
- Implementation of Exchange PowerShell to fulfill automation tasks
- The candidate must have Bachelor’s Degree with 6+ years (10 years of additional experience may be substituted in lieu of a bachelor's degree) or a Master’s Degree with 4+ years of prior relevant experience.
- Experience with interacting with service lanes to handle service inquiries and problems.
- Experience working as a Tier 2 system administrator: familiar with using exchange/vault tools.
- Experience with Office 365 and Microsoft Exchange 2016
- Experience troubleshooting issues in a growing environment.
- Time management skills with the ability to work within an IT Service Management/ticketing system (ServiceNow) independently
- Strong oral and written communications skills.
- Track record of working effectively within a team, and support to peers toward improved processes and results.
- Ability to triage and properly classify incidents and prioritize work efforts accordingly
- Strong experience with planning, deploying, and documenting patch and configuration updates
- Knowledge of Disaster Recovery for High Availability for a Large Environment
- Extensive Experience with log reviews, incident analysis, and identification of issue trends
- Experience with server patch management methodologies utilizing SCCM
- Preferred work hours to 10AM-6PM.
- The standard hours for this position will cover the full afternoon into the evening to ensure no gaps in coverage. Candidates should expect to work a schedule similar to 10 AM to 6 PM or 12 noon to 8 PM.
- Candidate must, at a minimum, meet DoD 8570.11- IAT Level II certification requirements (currently Security+ CE, CCNA-Security, GSEC, or SSCP).
- Experience with Scripting/Automation through Exchange PowerShell or other scripting languages
- TS/SCI with Poly required for Position or TS/SCI and willingness to get a poly.
- US Citizenship is required.