Sr Manager, Order to Cash and Global OTC Process Lead

Ingredion

  • Tulsa, OK
  • $131,200-174,933 per year
  • Permanent
  • Full-time
  • 23 days ago
About Ingredion:Join Ingredion, where innovation impacts lives worldwide! Without even realizing it, you’ve experienced our work in your favorite chocolate, your pet’s food, the paper you write on, and your everyday snacks. As a global powerhouse across more than 60 industries, we harness the potential of natural ingredients to transform lives. Whether you’re just starting your career or bringing years of experience, there's a place for you here to make a real difference. Be part of our team that values a wide range of perspectives and is committed to shaping a better world with every product we create.Location: Tulsa, OKWorkplace Type: HybridIngredion is hiring a Senior Manager, Order to Cash and Global OTC Process Lead for the Tulsa IGS Site. This role is based out of the Tulsa location and will be responsible for managing and overseeing the end-to-end operations and service delivery of the Order to Cash (OTC) organization encompassing 65+ team members within the Tulsa IGS organization. The Senior Manager also helps cultivate a culture of operational and service delivery excellence focusing on quality, compliance, and performance. Position will report to the Director, IGS Tulsa.As a key member of the Tulsa IGS Leadership team, this role will also be focused on the development and execution of the Order to Cash Operations strategy in the US/Canada region: Developing a culture of Continuous Improvement, identifying more efficient ways of delivering services and delivering financial results, supporting the development of a digital roadmap and leading digital initiatives, and reducing operating costs by increasing productivity.
  • Reports to the Director, IGS Tulsa and works closely with both site and functional Business Partners
  • Ensures delivery of high-quality services to our Customers, aligned to Ingredion’s Customer Experience commitments (responsive, empathetic, proactive, and innovative)
  • Deliver against financial and operational results
  • Support global OTC strategies by coordinating with other OTC Global Teams to drive standardization and positive results
The Senior Manager is essential in leading the Order to Cash teams with a focus on increasing the use of automation and digital platforms and developing Business strategies to drive improved Customer Experience while mitigating business risks. This position will also manage projects, support employee career development, stay updated on emerging trends in Global Shared Services, and serve as a point of escalation to troubleshoot and quickly resolve Customer or Business Partner issues.This role requires a strong Customer Service focus, the ability to promptly resolve business issues, a strong aptitude to evaluate data effectively, and the ability to present to Executives in a summarized, actionable fashion. The Order to Cash Senior Manager is critical to maintaining and expanding relationships with Ingredion’s Customers and Business Partners.What you will do:Leadership & Strategy Execution
  • Contribute to the creation and lead the execution of strategies across Order to Cash Operations, including Credit & Risk Management, Order Management, Contracts & Pricing Implementation, Accounts Receivable, and Contract Compliance & Reporting, including governing processes and managing the impact of associated policies, controls, and technologies
  • Assist in developing Global Business Plans focused on improved automation, quality, and productivity in addition to identifying the resources (people and capital) needed to support the implementation of these strategies
  • Ensure visibility of performance management across all functional areas to Stakeholders and Business Partners through the creation and successful adherence to Key Performance Indicators (KPIs) reviewed during the Monthly Operating Reviews (MORs)
  • Apply deep systems knowledge and design thinking concepts to problem-solving. Proven success advancing technology integration to automate processes with strong technology expertise within the Order to Cash value chain
  • Collaborate with Business Partners to identify ongoing business needs and best practices, and manage expectations through strong target setting and goals
  • Seek to extend the scope of services within existing process areas and execute against strategies to drive results
  • Represent and promote Ingredion’s culture and values, and ensure employee compliance with relevant rules and regulations
  • Collaborate with all IGS Leaders to support Global performance results and strategies: Capability and Skills assessments; Technology Optimization and Roadmaps; Expanded Digital Enablement, and Effective KPI Dashboards and Tracking Tools to monitor progress
Client Management
  • Collaborate with Business Partners and develop actionable plans and feedback channels for measuring Client satisfaction, process performance, and productivity
  • Develop and maintain strong working relationships with key internal and external Stakeholders
  • Support Client Relationship Management programs
  • Possess strong influencing skills and collaborate effectively across multiple levels of the Enterprise to produce positive business outcomes
  • Adapt and effectively manage ambiguity in dealing with evolving business needs
  • Demonstrate proven negotiation skills and the ability to establish common ground for win-win outcomes with Customers and internal Business Partners
Service Level Agreements
  • Evaluate performance of the IGS Center against Service Level Agreements, Global Benchmarks, and required process and controls compliance with internal and external Stakeholders
  • Support Tulsa’s role as the Order to Cash Center of Excellence (COE), ensure all performance measures are met – anticipate issues and work proactively to expedite resolution and drive positive performance trends
  • Monitor daily OTC operations and productivity measures to ensure the site meets or exceeds agreed Service and Operating Level Agreements
  • Exhibit a Continuous Improvement attitude to seek out and implement best practices, lead projects, and meet all deadlines
Finance Management
  • Ensure the cost centers and OTC Teams remain efficient and operate within budget parameters and productivity targets driving a Continuous Improvement culture supported by the IGS Global PMO Team
  • Create and present OTC strategies, budgets, business plans and results to IGS Leadership
  • Identify and implement process improvements to capture value and generate savings
  • Ensure Business Cases are completed for all new roles and organizational changes
People Management & Facilities
  • Oversee multiple functions in IGS that may service multiple stakeholders
  • Lead teams in line with Ingredion’s Values and to meet or exceed goals and objectives
  • Drive employee engagement and implement relevant programs
  • Promote a talent culture that values superior talent, drives performance, coaches transparently, and builds strong teams globally
  • Ensure staff turnover levels are managed to minimum levels
  • Ensure Individual Development plans are in place for the team members to progress in their career aspiration and maintain the required capabilities/skills required for the roles
  • Hire, Train and Direct Team members - Conduct required performance management
  • Support Safety requirements and initiatives
Other Duties as AssignedWhat you will bring:
  • Bachelor’s degree in Accounting, Finance or business-related field or related work experience
  • 10+ years proven experience leading large teams, diverse processes/functions, risks, controls, and policy compliance – Global Shared Services Leadership is a plus
  • 6+ years in leading Order to Cash Organizations or Global Process Ownership functions
  • Thought leadership – Capable of making others think deeply on a subject to derive a solution
  • Clear ability to document and drive process improvement
  • Extensive expertise related to the design and implementation of strategies, processes and technology which increase effectiveness, reduce costs, and improve profit/shareholder value
  • Demonstrated experience designing and enhancing financial processes including Finance Automation and Technology deployment
  • Functional Expert: considered a Subject Matter Expert and Thought Leader on multiple subjects
  • Strong understanding of internal controls, compliance requirements, and financial reporting standards
  • Strong experience in SAP, Ariba, Esker and Advance MS Excel User, and PowerPoint a plus
Who you are:
  • Exceptional leadership and communication skills, with the ability to influence Senior Stakeholders and the Executive Leadership Team
  • Demonstrated ability to lead, influence and inspire large teams and manage multiple priorities; Capable of carrying out a given task with all the necessary details to get the task done well
  • Skilled in analytical and statistical research and providing analysis and commentary on monthly analytics and developing meaningful reports and presentations
  • Ability to motivate and drive team engagement
  • Exceptional attention to detail and accuracy with excellent time management and advanced problem-solving skills
Why Join Ingredion?Discover why Ingredion is the ideal place to advance your career with our exceptional rewards and benefits package designed to help you thrive. Create the future with us and enjoy:
  • Total Rewards Package – Competitive salary and performance-based pay recognizing your contributions to our success
  • Comprehensive Benefits & Wellness Support – Health, long-term savings, and resources for your physical, mental, and emotional well-being
  • Flexible Work Arrangements – We value flexibility to support you both professionally and personally
  • Career Growth – Learning, training, and development opportunities, including tuition reimbursement
  • Employee Recognition Program – A culture of real-time appreciation, with personalized recognition rewards globally
  • Employee Discount Program – Provides exclusive discounts on everyday products, services, and travel
#LI-BS1We are an equal opportunity employer and value diversity at our company. Ingredion seeks to provide a work environment that is free from harassment and discrimination. We will not tolerate any form of discrimination based on race, color, religion, age, gender, gender identity, gender expression, national origin, ancestry, handicap or disability—mental or physical—marital status, sexual orientation, veteran status, disability resulting from military service, or any other classification protected by law (“protected classifications”). We are committed to establishing and maintaining a work environment where everyone is treated with dignity and respect.Ingredion provides accommodations to job applicants with disabilities throughout the hiring process. If a job applicant requires an accommodation during the application process or through the selection process, we will work with the applicant to meet the job applicant's accommodation needs.Relocation Available: Yes, Within CountryPay Range: $131,200.00-$174,933.33 AnnualThis pay range is not a guarantee of compensation or salary. Final base salary will be determined based on several factors which may include but are not limited to responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data and applicable bargaining agreement (if any).Incentive Compensation:As a part of the total compensation package, this role may be eligible for the Ingredion Annual Incentive Plan or a role-specific commission/bonus.Benefits:Full-time roles are eligible for our comprehensive benefits package which includes medical, dental and vision coverage as well as a 401(k) plan with an competitive company match.

Ingredion