Retail Sales Associate, Makalapua - Full Time
- Kailua-Kona, HI
- Permanent
- Full-time
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
- Prioritize the customer by greeting them with a warm smile and engaging in genuine conversation. Make them feel appreciated and valued from the moment they walk in.
- Ask thoughtful questions to understand customer needs and suggest products that resonate with them, creating a personalized and engaging shopping experience.
- Present options and solutions that enhance the customer's purchase, ensuring they find exactly what they need.
- Close out the customer's shopping journey with enthusiasm, celebrating their purchases and leaving them with a lasting feeling of hospitality and excitement.
- Master Macy's products, services, and loyalty programs to provide expert guidance, helping customers find what they need while suggesting complementary items.
- Maintain a visually appealing shopping environment by upholding merchandise standards on the sales floor and in fitting rooms, ensuring an enjoyable and seamless experience.
- Product Knowledge: Good understanding of the products you are selling and be able to give expert guidance to customers based on their wants, features, and choices.
- Communication: Engage with customers virtually, by phone, and in person, ensuring clear, helpful, and genuine interactions.
- Sales: Ability to build relationships with customers, achieve sales goals, and participate in pre-selling and sales-boosting events while proactively suggesting products that enhance their experience.
- Technology: Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
- Continuous Learning: Self-driven to keep up with product knowledge and trends and stay current with all training through Macy's educational resources to provide the best possible service.
- Interpersonal Skills: Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections.
- Collaboration: Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience.
- Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
- Enjoy meeting people and are able to communicate and share information with colleagues and customers
- Resourceful and eager to start a new venture and can adapt to changing priorities; you can work on your own but are great with team dynamics
- You can handle electronic devices with no problem
- Must be able to (1) understand and communicate effectively with customers, co-workers, and supervisors, and (2) read and understand employment policies and safety rules/procedures in English
- No Education or Experience Required
- Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
- Frequent use of computers and handheld electronic equipment
- Reaching, including above eye level, crouching, kneeling, stooping, climbing ladders, and color vision
- Lifting and moving items weighing up to 30lbs.