Job Description:About the RoleIn partnership with the General Manager, promotes a sales culture by motivating and inspiring others to achieve individual and team measurable goals. Manages Units Per Transaction, Average Trans, Conversion and Sales Per Hour. In partnership with the General Manager, provides leadership by analyzing Week To Date, Month To Date, Year To Date sales and develops action plans to drive top line sales. In partnership with the General Manager, reviews payroll budgets and P&L to ensure store's contribution is on target. Ensures the individual and collective skills of the team are effectively utilized, building a strong People First culture. Prepares for future growth by identifying on-going personnel needs, actively recruiting and hiring top talent.You're excited about this opportunity because you will...Sales Generation:Ensures the sales floor is adequately staffed from a sales and tactical perspective, providing World Class ServiceIn partnership with the General Manager, analyzes business trends and creates/implements/communicates weekly plans to ensure Units Per Transaction, Average Trans, Conversion and Sales Per Hour goals are achieved. Develops/implements and manages outreach/clientele programs for associates to drive salesDevelops contests and other motivational programs to motivate associates to increase sales and raise team spiritEnsures all associates complete ticket to leave and follows-up appropriately to increase store performancePerforms hourly reads, analyzing Units Per Transaction, Average Transaction, conversion and Sales Per Hour and manages staff productivity by developing/implementing strategies to meet and exceed salesManages the customer/associates experience, team-selling and coaching on the moment to increase productivityHuman ResourcesAssesses associate personnel needs on a continuous basis and prepares for future growth by actively recruiting top talent at all levelsManages ongoing training programs to ensure staff is trained in product knowledge, GUEST and operational systemsIn partnership with the General Manager, identifies future leaders and mentors them by creating action plans to improve skill sets and increase scope of job responsibilitiesAssesses associate performance and provides on-going feedback through one-on-ones, developmental plans and performance appraisalsIn partnership with the General Manager creates and maintains an environment where all associates are treated fairly and with dignity in accordance with our People First PhilosophyStore PresentationEnsures brand merchandising/display standards are maintained and that store is consistently replenished from back of house to front of houseManages seasonal floor set implementation and seasonal merchandise updates through proper planning and business partnershipsAnalyzes business trends, inventory levels and customer feedback with General Manager and makes appropriate merchandising/display adjustmentsManages markdowns and necessary product moves to ensure proper signage and placementCommunicates with General Manager inventory levels, markdowns and trendsEstablishes and maintains a safe work environment and ensures ongoing training and awarenessOperationsEnsures all company policies and procedures are consistently followedWorks with General Manager and peers to develop best practicesIn partnership with General Manager, prioritizes, plans, and adjusts schedules and agendas to ensure all business goals are achievedUses critical thinking and is tactical and flexible in managing processes, routines and best practices to limit company exposure and lossControls payroll and manages store operating procedures including supply levels, courier costs, cash control and correct billing and coding. Ensures appropriate follow upManages inventory cycle countsEnsures merchandise is properly packaged, ticketed and loggedManages the flow of product to and from off-site locationsEnsures outside vendors and suppliers are following company Policies and ProceduresSupervises all client service issues including delivery/pick-up and resolution of outstanding issues through effective utilization of client information reporting systemActs as a liaison between Customer Care Department and store to help resolve escalated issuesMaximizes store profit by aggressively managing inventory flowEnsures all paperwork procedures are promptly and accurately completedWhy you will love working at Williams-Sonoma, Inc.We're a successful, fast-growing company with an entrepreneurial vibeA technologically and data-driven businessCompetitive salaries and comprehensive health benefitsWe're at the forefront of tech and retail, redefining technology for the next generationWe're passionate about our internal and external clients and live/breathe the client experienceWe get to be creative dailyA smart, experienced leadership team that wants to do it right and is open to new ideasWe believe in autonomy and reward taking initiativeWe have fun!We're excited about you because...You have 2 + years as a retail managerProven ability to manage staff who exceed sales goals while maintaining payroll budgetsAbility to identify top talent, create teams and train/develop/retain great peopleAbility to utilize critical thinking skills to identify challenges and action in a timely mannerAbility to allocate time and execute multiple tasks and competing prioritiesAbility to effectively communicate, organize and leadAbility to motivate and influence others through actions and examplesAbility to achieve results both independently and through others by fostering a spirit of teamwork and cooperationAbility to develop strategies and execute successfullyPhysical Requirements:Ability to be mobile on the sales floor for extended periods of time.Availability to work closing shift a minimum of three times per week, minimum of three Saturdays and two Sundays per month, annual inventory and entire holiday season (November through January).Ability to lift and mobilize medium to large items, up to 75 lbs., while utilizing appropriate equipment and safety techniques.May require occasional overnight travel.Benefits:Once you are here, you can look forward to a wide variety of benefits designed to help you grow, personally and professionally, to keep you healthy, to prepare you for the unexpected, to care for your family and to build a secure future. Depending on your position and your location, here's a look at what you might be eligible for:A generous discount on all Williams Sonoma Inc. brands through multiple shopping channelsA 401(k) plan and other investment opportunitiesPaid vacations, holidays and other time-off programsHealth benefits, including health, dental and vision insurance; health and dependent care tax-free spending accounts; medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; life and travel insurance; an employee assistance programTax-free commuter benefitsA wellness program that supports your physical, financial and emotional healthIn-person and online learning opportunities through WSI UniversityCross-brand and cross-function career opportunitiesLocation specific sample salesA business casual work environmentSan Francisco based bike share programTime off to volunteerMatching donations to qualifying nonprofit organizationsCompany-sponsored community involvementVarious discounts on local businessesWSI will not now or in the future commence an immigration case or "sponsor" an individual for this position (for example, H-1B or other employment-based immigrationThis role is not eligible for relocation assistance.FOR SF ONLY:Williams-Sonoma, Inc. is an Equal Opportunity Employer. Williams-Sonoma, Inc. will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance, or other applicable state or local laws and ordinances.About Us: Our CompanyFounded in 1956, Williams-Sonoma, Inc. is the premier specialty retailer of high-quality products for the kitchen and home in the United States. Our family of brands are Williams Sonoma, Williams Sonoma Home, Pottery Barn, Pottery Barn Kids, Pottery Barn Teen, Rejuvenation, West Elm, Mark & Graham, Outward, and GreenRow. These brands are among the best known and most respected in the industry. We offer beautifully-designed, stylish and functional products for every area of the home, including the kitchen, living room, bedroom, home office, closet, laundry room and even outdoor spaces. We've seen some big changes since our first brick-and-mortar store opened more than half of a century ago. What hasn't changed is our passion for high-quality products, functional design, outstanding customer service, and enhancing the lives of our customers and the communities where we operate. Today, we're a multi-brand, multi-channel, global enterprise supported by state-of-the-art technology and some of the most talented teams in retailing - and we're always looking for new energy and ideas.
