Field Service Support Coordinator (Office Management)
Honeywell
- Manchester, NH
- Permanent
- Full-time
- Daily Interactions directly with technicians to coordinate vehicle requirements, phones, uniforms, and training material
- Assist Field Service Supervisor with coordination of requirements needed for billing based on customer requirements
- Order supplies, tool, equipment for the technicians and others as needed
- Be familiar with Health and Safety procedures, and coordinate safety and mandatory training for technicians under direction from leadership
- Handle all aspects of answering the phone: clients, suppliers, technicians, while multi-tasking with other duties and responsibilities
- Ensure requirements are met for onboarding and offboarding employees
- Coordinate activities required for fleet management - including ensuring employee reporting, disposition of vehicles, and understanding requirements for requisitions and returns
- Work with central team to ensure business licenses and documentation are maintained
- Assist customers with processing of purchase orders, invoice disputes, surveys, and use of online portals
- Required to work daily within online systems such as SMS, Titan, SharePoint, and the SAP environment
- Benefits - Medical, Vision, Dental, Mental Health
- Paid Vacation
- 401k Plan & Matching
- Career Growth
- Professional Development
- 4+ years of experience in an Administrative or Customer Service role handling multiple disciplines of duties and responsibilities
- Demonstrated ability of exceptional organizational skills and the ability to multi-task
- Customer Service Skills - including ability to directly interface with customers when needed
- Strong and proficient computer skills - Microsoft Office, Excel, Outlook
- Team player with ability to work independently
- Experience with SAP, Salesforce, SMS, Excel, PowerBI, or other systems
- Strong communication ability and proven track record of providing excellent customer service
- Category: Business Management
- Location: 915 Holt Ave, Manchester, NH 03101 USA
- Nonexempt