Career Navigator - Industry Skills

Goodwill Industries

  • Tacoma, WA
  • $19.95-21.68 per hour
  • Permanent
  • Full-time
  • 13 days ago
Job Description:Our vision is that every person has the opportunity to learn, work, and thrive in all aspects of life.To achieve our vision, we are committed to dismantling racism and advancing equity, diversity, and inclusion so we can help people reach their fullest potential through our education, job placement, and career pathway services. We do our work with great gratitude for the community donations, purchases, and partnerships that make our mission possible.Position Summary: The Career Navigator – Industry Skills is responsible for providing individualized support to participants enrolled in Goodwill’s industry skills job training programs. This role includes intake, barrier reduction, career planning, wraparound services, and post-placement follow-up. The Career Navigator will work closely with instructors, employers, Goodwill staff, and community partners to ensure participants successfully complete training and transition into employment or further education.Hourly Rate: $19.95 - $21.68 per hourEssential Duties and Responsibilities: The Career Navigator – Industry Skills responsibilities include the following and other duties as assigned:Case Management:
  • Results driven outreach and job placement of program clients
  • Provide case management, career planning, and retention support to enrolled program participants, including the development of Individualized Employment Plans (IEPs), and other support as needed to maintain participant motivation and engagement.
  • Complete intake activities to ascertain needs; determine eligibility, suitability, and orientation; and develop service strategies.
  • Identify and address barriers such as transportation, childcare, housing, legal issues, and mental health.
  • Coordinate access to supportive services including stipends, work attire, tools, and testing fees.
  • Build and maintain relationships with employers, training providers
  • Track participant progress, retention, and employment outcomes using Caseworthy and other relevant data systems.
  • Participate in staff meetings, trainings, and workshops as required and/or to enhance professional development.
Instruction:
  • Assist participants with career mapping, resume development, job applications, and interview preparation.
  • Support participants in accessing additional training, certifications, or post-secondary education.
  • Understand and communicate/educate participants regarding local job openings, labor market information, hiring trends, job search best practices, etc.
  • Support and Engage Community Partnerships:
  • Liaise with external service providers and workforce partners.
  • Advocate for participant needs and promote inclusive, trauma-informed practices.
  • Support outreach and recruitment efforts in collaboration with the Goodwill and Industry Skills partnerships.
Support and Engage Community Partnerships:
  • Support the development of partner and business relationships. Knowledge of local labor market information and post-secondary pathways.
  • Deliver group workshops or webinars on career planning, job search skills, and soft skills training
  • Build and maintain relationships with employers, training providers and area resource partners
  • Market programs and opportunities to customers and community partners.
  • Effectively build partnerships, collaborate, and serve as a program liaison with internal partners, including Goodwill department representatives from Retail, Workforce Development Services, and Human Resources.
Requirements:Qualifications/Basic Job Requirements:
  • High School diploma or GED and 2+ years of relevant experience working in customer service, case management, workforce development, or social services
  • Two-year college degree preferred
  • Professional presentation skills and bi-lingual, strongly preferred.
  • Proficiency with Microsoft Office, Google Workspace and data management software.
  • Demonstrate strong organizational, time management, and project management skills
  • Strong critical thinking, problem solving, and analytical skills.
  • Exceptional analytical, judgment, decision-making and communications skills
  • Superior coaching, leadership and interpersonal skills, including the ability to build understanding and consensus
We Have You Covered! Benefits Offered:
  • Medical, Vision, and Dental (M/V/D) insurance coverage for employees.
  • We provide coverage for you, with a portion of the employee premium paid by Goodwill.
  • Dependent coverage is available, with the cost being the responsibility of the employee
  • Accident & Life insurance options to ensure financial protection.
  • 401(k) Retirement Plan
  • Vacation (1-4 Years: 80 hours annually)
  • 10 paid Holidays annually
  • 8 days prorated sick leave annually
  • Access to Childcare Benefits through Upwards
  • Parental leave covered by sick/vacation hours
  • All employees receive merchandise discounts
  • We strongly believe in promoting from within, and have multiple avenues for career growth
Supervisory Responsibilities: Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.Language Skills: Ability to read and interpret hard data and metrics. Ability to write creatively and articulately with an emphasis on tact and diplomacy. Ability to speak effectively before groups of customers or employees of the organization.Mathematical Skills: Ability to calculate figures and amounts such as: addition, subtraction, multiplication, division, percentages, and average. Ability to apply concepts of basic algebra when working on spreadsheets. Ability to create and manage departmental budget.Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office products, specifically Word, Excel, and PowerPoint.Other Skills and Abilities: Comprehensive understanding of all aspects of Career Navigator – Industry SkillsCertificates, Licenses, Registrations: Washington State Driver’s License requiredOther Qualifications: Self-motivated; resourceful, creative; high integrity; problem solver; looks to resolve issues; positive can-do approach; and ability to build effective working relationships.Physical Demands: While performing the duties of this job, the employee is regularly required to sit, talk, hear and type. The employee is occasionally required to stand; walk and reach with hands and arms. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.Work Environment: The noise level in the work environment is usually moderate.Employees must be able to perform the essential functions of this position with or without reasonable accommodation.Goodwill gladly considers requests for accommodation and, if the requested accommodation is reasonable, will make such reasonable accommodations as will enable an otherwise qualified person with a disability to perform the essential functions of this position.At Goodwill we are committed to creating and sustaining a culture of equity, diversity and inclusion. We embrace our employees' differences and believe in meeting the members of our workforce and their communities where they are. Since our doors first opened in 1921, we have been changing lives by offering a hand up, not a hand out. We invite you to join us for our next 100 years of service to our neighbors.Our Mission is to help people reach their fullest potential through individual education, job placement and career pathway services made possible by community donations, purchases and partnerships.At Goodwill, we welcome people with diverse backgrounds, including persons with disabilities or other disadvantages. In fact, a substantial portion of our employees have a disability and/or economic disadvantage, and we strongly encourage such persons to apply.This organization participates in E-Verify. E-Verify is a service that verifies authorization to work in the U.S. through the U.S. Department of Homeland Security (DHS) and the U.S. Department of Social Security (SSA). For further information on E-Verify contact DHS at 1-888-464-4218.

Goodwill Industries