Customer Technology Analyst, Military Personnel and Family Research
Fors Marsh
- Virginia
- $76,000-84,000 per year
- Permanent
- Full-time
- Apply VBA skills to a custom VBA-based survey reporting tool to support the users through troubleshooting and with production.
- Perform maintenance on the survey reporting tool, to include updating/backing up the supporting database as needed.
- Update and revise the associated User's Manual and technical manual to align with current and evolving capabilities.
- Provide user training on the custom survey reporting tool, including maintaining training and technical documentation, and conducting sessions with new team members.
- Provide documentation, user support, training, and maintenance and enhancement of a client-specific macro-enabled template set, spanning MS Word, Excel, and PowerPoint.
- As needed, support users with formatting documents using standard templates, assist with PowerPoint briefing creation/editing and Excel chart creation, and create MS automation tools.
- As needed, assist with client-specific automation efforts that include working with MS Office and may include working with R.
- Advanced Microsoft Office Expertise – must be highly proficient in MS Word, Excel, and PowerPoint (e.g., familiar and comfortable with programming macros).
- Basic VBA knowledge required, intermediate preferred.
- Three to five years of professional experience.
- Effective verbal and written communication skills.
- Strong customer relations skills.
- Technical aptitude for learning new procedures and tools over time in this role.
- Ability to work independently without close supervision and as a team member.
- Proficient using Microsoft PowerPoint® to create presentation slides.
- Keen attention to detail.
- Experience with R preferred.
- Applicants may be tested on MS automation problems and documentation samples may be requested.
- Applicants must be comfortable working with topics such as suicidal ideations.
- Applicants may be subject to a low-level government security investigation and must meet eligibility criteria for access to sensitive information.
- Must be a U.S. Citizen and consent to a full background check due to our federal contract requirements.
- Ability to make an impact on people's lives, both internal and external to the organization.
- Top-tier health, dental, vision, and long and short-term disability coverage all covered at 100% for employee coverage.
- Remote work.
- Our company culture, which values balance and allows each employee to take leave as they require it to balance the responsibilities of both their work and home lives without worrying about depleting their available leave hours.
- We provide a floating holiday bank so you can celebrate the days you value.
- Generous matching retirement contributions and no vesting period starting the third month of employment.
- Dedicated training and development budgets to expand your expertise and grow your skillset.
- You can volunteer your way with paid time off.
- You can participate in Fors Marsh staff-led affinity groups.
- Our employees receive product and service discounts through the certified B Corp network.