Senior Network/Systems Engineer
- Boston, MA
- Permanent
- Full-time
Undergraduate degree (BS) in Computer Science, Telecommunications, Electrical Engineering (or related technical degree)Required Certifications:
Relevant technical certification (current CCIE, CCNP, AWS, AZURE, ETC.)Required Experience, Skills and Abilities:
An experienced Network/Systems Engineer familiar with networking best practices
An experienced Network Engineer familiar with Cisco switches, routers and firewall best practices
An experienced Cloud Architect familiar with designing and overseeing the implementation of cloud computing strategies
Thorough knowledge of Networking and Systems Infrastructure concepts and best practices
Proven experience with designing, configuring and troubleshooting and integrating complex networks and systems
Expert knowledge of routing protocols (e.g. EIGRP, OSPF, RIP, and BGP) in a mixed environment
Experience with the MODBUS communications protocol
Knowledge of AIOPS and Observability and Cisco DNAC and system monitoring and management tools
Experience in Access Control Lists, Firewalls, Citrix NetScaler, VPN technologies, Wi-Fi technologies, Enterprise Wireless technologies and other security technologies
Knowledge of T1, T3, SONET, SDWAN DWDM technologies
Experience in installation and configuration of physical and virtual switches in VMware virtual environment, backend storage systems and fiber channel zoning
Ability to adjust to changing situations to meet emergencies, program changes or production requirements
Extensive knowledge and experience in creating and updating Network/Systems Visio Diagrams
Applicants must have at least eight years of full-time, or equivalent part-time, professional experience in Network/Cloud design and engineering
Network/cloud design engineering and systems integration
Systems engineering in ITS related technologies
Solid background in ITS related applications, network/cloud architecture, server administration, and desktop management
Solid background in communications protocolsOther Requirements:
Normal office working conditions.
Must carry a mobile phone.
Ability to lift/move objects up to approximately forty (40) lbs.
Ability to work at various Authority field locations.
Provide primary and/or secondary 24 x 7 on call support for all ITS applications.As a Senior Network/Systems Engineer, you will be responsible for maintaining the design, management and integrity of the Client's internal Intelligent Transportation Systems (ITS) network/systems, including customer-facing hosted and cloud environments. The engineer will provide expert technical assistance to team members with high-level systems and networking requests. This role will be responsible for designing, implementing and testing integrated/complex infrastructure in support of our business customers' needs. You will collaborate with cross-functional teams to ensure the reliability, security, performance, and cost-efficiency of our on-premises and cloud environments.
As a member of the ITS Network Team, the Senior Network/Systems Engineer will provide onsite and remote support on a 24x7 basis to our business customers who have critical response time requirements for their business technology systems. You will work independently and as part of a team to answer service desk calls, urgently analyze technical issues, address escalated issues, work with the project manager on team related projects, and troubleshoot over the phone/onsite/via remote access. This position will require flexible work hours for systems deployment and troubleshooting activities.
This engineer will successfully demonstrate the skills required to secure and manage network and integrated system infrastructures to protect productivity, mitigate threats, and reduce costs.Duties and Responsibilities:
This position will be responsible for support, implementation, and integration of Intelligent Transportation Systems (ITS) network. The Network/Systems Engineer general responsibilities will include:
Designing, installing and supporting the ITS network including the implementation of Routing, Switching, Firewalls, Load Balancing, Systems Integration and Security/VPN technologies in the ITS WAN/LAN environment.
Design robust, scalable, secure, and highly available on-premises and cloud architecture for new applications, migrations, and existing systems. This includes defining infrastructure, platform, and software services.
Working effectively on projects and support as part of the Client's ITS team.
Develop and champion a comprehensive private or cloud strategy and roadmap that supports business objectives, considering public, private, and hybrid cloud models (e.g., AWS, Azure, and Google Cloud Platform).
Develop and maintain detailed architectural diagrams, technical documentation, and establish cloud governance policies and best practices.
Aiding with Windows and Linux servers, Datacenter VMware Technologies, Storage Infrastructure and Data Domain.
Collaborate effectively with stakeholders at all levels, including senior leadership, developers, opera-tions, and security teams, to ensure alignment and clear communication of technical concepts and architectural decisions
Responding to on-call / on-site situations in Client within required SLA parameters (2 hr. max drive time).
Work independently and with internal staff, approved vendors and other state agencies to resolve net-work and systems related issues.
Create and update all documentation as it pertains to the current state of Client's ITS network/systems architecture and new installations.
Work closely with the Highway Construction, ITS Programs, and Highway Communications groups to review pre and post bid designs for ITS related projects.
Demonstrate functional knowledge of cable standards, multi/single mode fiber, proprietary and standard serial communication protocols, especially MODBUS for SCADA systems.
Working knowledge of Windows Active Directory (AD) and Datacenter VMware virtual environment infrastructure, including virtual switches and fiber channel zoning.
Defines and monitors tools and develops processes to monitor and manage system and team performance.
Identifies opportunities for process improvement and automation to improve performance.
Ensures systems are supported in an efficient manner ensuring minimal disruptions and downtime in line with agreed SLAs.
Tracks and reports on metrics to show compliance with established service level agreements (SLA's).
Participate in the planning and implementation of future installations of network, traffic/SCADA equipment and capacity planning.
Engaging in high-level analysis and troubleshooting of systems infrastructure.
Perform all work in a cooperative and professional manner with other Client's Team members.
Provide technical expertise, direction and leadership to other team members.
Perform research and analysis on all requests for problem resolution.
Perform other related duties as requested by your manager.
Travel between Client's facilities to maintain and deploy networking equipment.